[Hiring] Senior Systems Engineer & IT Solutions Architect @Somewhere

Role Description

We are seeking an autonomous, client-facing Senior Systems Engineer & IT Solutions Architect with extensive Managed Services Provider (MSP) experience to lead advanced systems administration, complex project delivery, and Tier-3 escalations. In this role, you will do much more than follow routine runbooks. Our client environments are diverse, unique, and dynamic. When a client presents an unmapped technical hurdle or architecture request, you will:

• Step into the unknown, diagnose the root requirement, architect a viable solution.
• Collaborate with our commercial/sales leads to define the scope.
• Execute the rollout from design to production.

The ideal candidate has hands-on depth across Windows Server ecosystems, Azure cloud infrastructure, network topology builds, and enterprise cybersecurity hygiene, paired with C1-level English communication and the composure required for direct corporate stakeholder interaction.

Qualifications

• 5+ years of direct technical experience working within a Managed Service Provider (MSP) environment supporting multiple concurrent external client networks.
• Deep operational expertise with Windows Server (2016–2025), Active Directory architecture, DNS/DHCP, and hybrid identity models.
• Advanced proficiency in Microsoft 365, Azure Infrastructure (VM provisioning, storage, virtual networking), Entra ID, and Intune/Endpoint Manager.
• Solid experience deploying and troubleshooting enterprise networking (Cisco Meraki or UniFi), site-to-site VPNs, and subnet routing.
• Proven ability to troubleshoot issues with incomplete documentation, figure out novel problems independently, and design robust solutions from scratch.
• C1/Fluent English & Neutral Accent: Flawless verbal and written communication with a clear, minimal accent suitable for executive-level, client-facing meetings and presentations.
• Full-time alignment with US Pacific Standard Time (PST), with schedule flexibility for planned maintenance and rotating on-call coverage.
• Calm, consultative bedside manner when engaging corporate executives, internal IT heads, and end-users during mission-critical outages.

Requirements

• Dedicated, quiet home office setup free from ambient noise.
• High-performance PC or workstation (minimum 16GB RAM, modern multi-core processor, SSD storage) with dual/triple-monitor capabilities.
• High-speed, low-latency fiber internet connection (minimum 50+ Mbps download/upload).
• Documented power and internet backup system (UPS/inverter or cellular failover) to guarantee uninterrupted connectivity during US working hours.

Benefits

• Full-Time Remote Contractor (40 hours/week + flexible on-call/overtime rotation).
• Participate in a scheduled on-call rotation and planned maintenance windows (after-hours/weekends as needed) to resolve critical priority incidents.