[Hiring] Senior Network Support Engineer @24-MAG

Role Description

We are sharing a specialised consulting opportunity for experienced Level 3 / Tier 3 network support engineers with deep expertise in enterprise networking, wireless infrastructure, packet-level troubleshooting, incident response, and root-cause analysis. This role supports the development of AI-driven autonomous networking systems using data from real production environments.

• Review network logs, configurations, telemetry, and event streams.
• Classify network behaviours and incidents.
• Help structure high-quality datasets used to train advanced machine learning systems.

Key Responsibilities

• Network Data Review & Annotation
  • Review production networking data including logs, configurations, telemetry, and event streams.
  • Label and classify network behaviours, incidents, anomalies, and recurring failure patterns.
  • Identify meaningful relationships between symptoms, network events, and root causes.
  • Apply operational networking judgement to distinguish expected behaviour from genuine faults.
  • Produce accurate structured annotations suitable for downstream AI and machine learning workflows.
• L3 / Tier 3 Network Troubleshooting
  • Apply senior escalation experience to complex enterprise networking issues.
  • Analyse incidents involving outages, degraded performance, connectivity failures, and configuration problems.
  • Reconstruct troubleshooting workflows from available network evidence.
  • Identify likely root causes and appropriate diagnostic steps.
  • Apply judgement developed through real-world final-escalation and on-call responsibilities.
• Packet Analysis & Diagnostics
  • Perform packet-level reasoning using technologies and workflows associated with Wireshark, tcpdump, and SPAN captures.
  • Interpret protocol behaviour and packet traces to diagnose network problems.
  • Distinguish application, transport, routing, switching, and wireless-layer issues.
  • Identify anomalous traffic patterns and protocol-level failure indicators.
  • Translate packet-analysis findings into clear structured data and technical explanations.
• Enterprise Wireless Networking
  • Analyse enterprise Wi-Fi environments involving access points, controllers, authentication, and client connectivity.
  • Apply hands-on experience with platforms such as Cisco WLC, Aruba, or Meraki.
  • Evaluate 802.1X and RADIUS authentication workflows.
  • Diagnose roaming, association, interference, coverage, and wireless-performance issues.
  • Assess wireless incidents using realistic enterprise troubleshooting practices.
• Enterprise Network Operations
  • Work with networks involving switches, access points, firewalls, and related infrastructure.
  • Apply experience supporting customer-facing enterprise environments such as retail, healthcare, financial services, manufacturing, universities, or hospitality.
  • Evaluate incident-response and RCA workflows used to maintain production stability.
  • Identify gaps or inconsistencies in operational records and troubleshooting sequences.
  • Distinguish maintenance and support workflows from architecture or greenfield network-design activities.
• AI Data Pipeline Support
  • Help define schemas and structures for large-scale networking datasets.
  • Translate raw infrastructure data into organised inputs suitable for machine learning systems.
  • Identify networking concepts and operational signals that should be represented within training data.
  • Collaborate with technical teams developing autonomous infrastructure capabilities.
  • Contribute practical networking expertise to how AI systems learn to reason about production networks.

Qualifications

• Current or recent experience as a Level 3 / Tier 3 Network Support Engineer, Principal Support Engineer, Senior Network Engineer, or comparable escalation-focused role.
• Strong experience maintaining existing enterprise network infrastructure in production.
• Hands-on responsibility for final escalations, incident response, troubleshooting, RCAs, and on-call support.
• Direct experience supporting end-customer enterprise networks involving switches, wireless access points, and firewalls.
• Strong enterprise Wi-Fi expertise, including WLAN controllers and wireless troubleshooting.
• Hands-on knowledge of Cisco WLC, Aruba, Meraki, or comparable enterprise wireless platforms.
• Strong understanding of 802.1X, RADIUS, and enterprise authentication workflows.
• Practical packet-analysis experience using Wireshark, tcpdump, SPAN, or similar tools.
• Ability to interpret logs, configurations, telemetry, and event data from production systems.
• Interest in how infrastructure data is transformed into machine learning training inputs.
• Strong written English and ability to document technical reasoning clearly.

Requirements

• This opportunity is best suited to operational network maintainers rather than professionals focused primarily on network architecture, cloud/SRE, SOC/security, or general IT helpdesk work.
• Independent contractor engagement.
• Fully remote.
• Expected commitment of approximately 30–40 hours per week.
• Working hours must overlap with the Pacific Time (PT) business day.
• Compensation: $40–$60/hour.
• Candidates must be authorised to work in the United States or Canada without sponsorship.
• Individual contractor engagement only; corp-to-corp and agency billing arrangements are not supported.
• Contributors will interact directly with the assigned technical team.
• Projects may be extended, shortened, or concluded based on project needs and performance.
• Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, or other third party.
• H1-B and STEM OPT support is unavailable for this engagement.

Company Description

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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