[Hiring] Senior IT Support Engineer @Qivalis

Role Description

As Senior IT Support Engineer (m/f/d) at Qivalis, you will keep day-to-day IT running reliably and securely for our fully remote team across Europe, with a strong focus on macOS, Apple device management and Google Workspace. You'll own end-to-end user support, onboarding and offboarding, hardware lifecycle and access fundamentals across a primarily macOS fleet.

This role operates in a highly regulated environment, where onboarding, offboarding, access and device records are audit-relevant controls, and you ensure they are executed correctly every time and that every change is traceable.

You'll work as a peer to our existing IT Support Engineer, sharing responsibilities, covering for each other and taking part in an on-call rotation of up to one week a month.

Responsibilities

• Own user-facing IT support end to end for colleagues across Europe, from first contact to resolution, with a primary focus on macOS and Apple devices.
• Run macOS and iOS / iPadOS endpoints end to end with Jamf Pro and Apple Business Manager: zero-touch setup, patching, application packaging and compliance against our CIS- and NIST-based baselines.
• Execute onboarding and offboarding with HR as security- and audit-relevant processes, so access, accounts and devices are provisioned and revoked correctly and on time.
• Process access requests strictly within our defined permission models, and escalate early and clearly when something is unclear or doesn't fit the rules.
• Manage the hardware lifecycle and vendors: procurement, an accurate and auditable asset inventory, repairs and replacements (e.g. via AppleCare), and contract renewals.
• Administer Google Workspace, Slack, Microsoft 365, Notion and 1Password, applying changes through our version-controlled configuration-as-code workflow in Git rather than ad hoc in admin consoles.
• Write and maintain the documentation and runbooks that let defined tasks be delegated and handed over safely, and provide accurate operational records as audit evidence under DORA and MiCAR.

Qualifications

• Senior, hands-on experience in user-facing IT support in a regulated or security-conscious corporate environment, ideally in a distributed, international company.
• Proven experience running corporate macOS fleets with Jamf Pro and Apple Business Manager.
• A solid grasp of identity and access fundamentals: SSO, authentication, VPN, device trust and basic networking.
• Hands-on Google Workspace administration, plus experience with IT procurement, asset inventory and hardware lifecycle management.
• Scripting and automation in Bash / Shell or Python (GAM is a plus), with the discipline to document and validate what you automate.
• An autonomous way of working: you need no close supervision, you are comfortable within clear rules and processes, and you escalate rather than improvise in sensitive situations.
• Excellent written and spoken English.

Nice to Have

• Hands-on administration of Microsoft 365, Microsoft Entra ID and SharePoint (strongly preferred).
• Experience with Jamf Protect, Jamf Connect or Jamf Trust.
• Familiarity with DORA, MiCAR, ISO 27001, or CIS / NIST benchmarks.
• Working knowledge of Git, GitLab and configuration-as-code principles.
• Experience with midPoint administration.
• Dutch language skills.

Core Competencies

• Operational discipline: You execute defined workflows correctly and consistently, and keep every change traceable.
• Security and compliance mindset: You treat access, offboarding and asset records as audit-relevant controls.
• Escalation over improvisation: You spot deviations and edge cases early and raise them clearly instead of working around the rules.
• Ownership and reliability: You see user issues through to resolution, document what you do, and cover for your peer when needed.

Application Process

• Screening call: A short call with our Talent Acquisition team to learn more about Qivalis, and for us to get to know your background and motivation.
• Hiring Manager interview: A deep dive into the role with our Platform Lead, covering its responsibilities, priorities, and how your experience fits.
• Technical interview: A hands-on session with our IT Support Engineer and Platform Lead, working through practical scenarios based on real situations we handle.
• Leadership call: A conversation with our CTO about how you make decisions and escalate, and how you see yourself contributing to the team.
• Cultural-Add interview: A final conversation about your ways of working, what you'd bring to the team, and how you'd collaborate with colleagues across Qivalis.