[Hiring] Senior IT Specialist @CSG

Role Description

We are seeking an experienced Senior IT Specialist based in Argentina to serve as a core technical anchor and project lead for our cloud, identity, endpoint, and cybersecurity operations. In this role, you will lead end-to-end technical initiatives:

• Architecting and deploying new Microsoft 365/Azure environments
• Taking over and remediating legacy client infrastructures
• Building custom Intune kiosk profiles
• Managing Google Workspace
• Optimizing licensing
• Responding to complex security incidents

Beyond hands-on engineering, you will act as the primary technical point of contact and project manager on complex client projects. Responsibilities include:

• Interfacing directly with senior client leadership
• Evaluating and coordinating with third-party vendors
• Presenting analytical reports
• Delivering proactive infrastructure roadmaps
• Handling Tier 3 escalations
• Assisting the broader team with Tier 1/2 ticket overflow during peak volumes

Qualifications

• 5+ years of hands-on IT systems, networking, and cloud administration experience, with at least 2+ years in an MSP or multi-tenant enterprise environment
• Demonstrated experience serving as a project manager or primary technical liaison
• Deep, demonstrable expertise in Microsoft 365 tenant administration, Exchange Online mail flow, Entra ID, and licensing structure optimization
• Proven experience investigating and responding to security incidents
• Proven hands-on experience configuring Microsoft Intune, Autopilot, compliance baselines, and dedicated Intune Kiosk mode profiles
• Ability to extract, analyze, and synthesize raw tenant and infrastructure data into actionable executive summaries and health reports
• Experience administering Google Workspace alongside Microsoft environments
• Experience supporting cloud VoIP telephony systems and core networking fundamentals
• Strong working knowledge of PowerShell scripting for Microsoft 365 and Entra automation
• Fluent/Bilingual English proficiency (C1/C2 level) with superior verbal and written communication skills

Requirements

• Must be legally residing and eligible to work as an independent contractor in Argentina

Preferred Qualifications

• Relevant industry certifications (e.g., MS-102, SC-200, SC-300, AZ-104, MD-102)
• Formal project management training or certifications (e.g., CAPM, PMP, Agile/Scrum)
• Deep understanding of regulatory compliance frameworks (e.g., HIPAA, SOC 2, CIS Controls)
• Hands-on experience with VMware ESXi, Hyper-V, and modern RMM/PSA platforms
• Familiarity with enterprise backup and disaster recovery solutions (e.g., Veeam, Datto, Acronis)

Work Environment & Expectations

• 100% Remote: Must maintain a dedicated, quiet home office setup with high-speed, reliable fiber/broadband internet and backup power solutions
• Availability: Active, accessible, and responsive via Teams, email, and VoIP throughout standard US operating hours