[Hiring] Senior IT OT Systems Engineer @Cynet Systems

Role Description

The candidate will serve as a Systems Engineer responsible for supporting IT/OT infrastructure and operational systems within regulated manufacturing and laboratory environments.

Qualifications

• End-to-end IT/OT troubleshooting in laboratory and manufacturing environments (8+ years).
• Root cause analysis (RCA) and incident management (8+ years).
• GxP/GMP regulated environment support and compliance (5+ years).
• Windows Server Administration and troubleshooting (5+ years).
• Active Directory, authentication, and authorization troubleshooting (5+ years).
• VMware virtualization administration and support (4+ years).
• Network troubleshooting including DNS, DHCP, VLANs, Routing, Switching, and Firewall concepts (4+ years).
• Storage, Backup, Retention, Recovery, and Restore validation (4+ years).
• IT/OT infrastructure support within shared-service environments (5+ years).
• Lab system support including LIMS, CDS, and Instrument Connectivity (3+ years).
• Manufacturing systems support including SCADA, HMI, and Historian platforms (3+ years).
• Technical documentation, incident reporting, and CMDB maintenance (5+ years).
• Vendor coordination and third-party support management (3+ years).
• Stakeholder communication and escalation management (5+ years).

Requirements

• Demonstrated ability to own end-to-end troubleshooting for IT/OT issues impacting lab and manufacturing operations, using a structured approach to isolate root cause and drive permanent fixes.
• Strong capability to operate within a shared-services and limited-privilege model by collecting evidence locally, escalating effectively to the correct resolver group, and following through to closure.
• Working knowledge of regulated (GxP/GMP) expectations as they apply to IT/OT support, including documentation discipline, audit readiness, and risk-based decision making.
• Experience supporting or coordinating backup, retention, storage/capacity, and recovery readiness for lab and OT workloads; comfortable verifying logs, test restores, and addressing gaps proactively.
• Ability to define technical requirements for lab and OT connectivity (ports/protocols, access needs, performance expectations) and coordinate implementation across global/shared service teams (e.g., Networking, Cybersecurity, IAM, Server/Windows, VMware/Virtualization, Storage/Backup, End User Computing) and vendors.
• Working knowledge of Windows administration fundamentals and enterprise identity concepts (e.g., Active Directory groups/access patterns) and the ability to troubleshoot authentication and authorization issues.
• Experience with virtualization platforms and concepts (e.g., VMware), including diagnosing issues spanning host, VM, network, storage, and application layers.
• Practical understanding of network fundamentals (switching/routing concepts, VLANs, DNS/DHCP, firewall rule intent) sufficient to troubleshoot connectivity issues and request correct changes from network/security teams.
• Familiarity with lab and manufacturing system environments (e.g., LIMS/CDS/instrument connectivity, SCADA/HMI/historian ecosystems) and the ability to work with vendors and SMEs to restore service quickly.
• Strong documentation skills, including producing clear incident notes, RCA summaries, connectivity requirements, and maintaining asset/CMDB accuracy.
• Effective planning and prioritization skills across concurrent incidents and project work, including stakeholder communication, expectation-setting, and escalation based on business risk.
• Strong verbal and written communication skills; able to translate technical issues into business impact and risk language for non-technical stakeholders.

Company Description