[Hiring] Senior IT Operations Engineer @Global Staffing & Talent Solutions

Role Description

• Provide technical support, configuration, and troubleshooting for core applications: Automation Engine, LifePRO, and EAS.
• General knowledge of troubleshooting tools within the IT Ecosystem.
• Hands-on experience with Automation Engine and AWS Cloud computing.
• LifePRO and EAS will be learned on the job – experience not required.
• Responsible for nightly cycle support, which can include after-hours incident resolution.
• Ability to design and modify moderately complex automation workflows or batch processes.
• Identify root cause and provide appropriate remediation for incidents that occur in system processing; lead Root Cause Analysis Meetings with minimal assistance.
• Complete the full project lifecycle, including design, development, testing, and implementation.
• Ability to understand network security, application security, and fileshare permissions.
• Facilitates resolving application issues by working with business, IT professionals, or vendors.
• Responsible for gathering system requirements and supports testing.
• Contributes to the development of project plans and timelines.
• Responsible to adhere to established configuration and change management policies to ensure awareness, approval, and success of changes.

Qualifications

• Education: Bachelor’s degree or equivalent experience.
• Experience: 3 – 5 years.
• Competencies:
  • Self-motivated
  • Analyzing information
  • Problem solving skills
  • Leadership
  • Teamwork
  • Excellent communication skills
• Must-Haves:
  • AWS Core Services: Hands-on experience with EC2, S3, and CloudWatch for instance management and monitoring.
  • Automation / Batch Workflow Configuration: Strong understanding of scheduling, dependency mapping, and error handling; able to modify and build new workflows.
  • PowerShell Scripting: Ability to modify and troubleshoot scripts; can build simple scripts from scratch.
  • Patch Management: Experience with Windows server and/or workstation patching, leveraging tools like Intune, NinjaOne, or AWS Systems Manager.
  • Networking & Systems Fundamentals: Solid understanding of Active Directory, group policies, etc.
  • Service Desk Escalation Support: Ability to resolve complex technical issues (Tier 2+).
  • Incident Management: Experience managing incidents, with a focus on root cause analysis for continual improvement.
• Nice-to-have:
  • Datadog Monitoring: Experience creating dashboards, alerts, and log-based monitors for AWS workloads.
  • AWS Automation Tools: Exposure to Lambda, Step Functions, or Systems Manager.
  • Vulnerability Management: Experience remediating vulnerabilities in workstations or servers.
  • CI/CD Pipelines: Familiarity with CI/CD pipeline deployments.
  • Jira Administration: Experience in Jira and administration tasks.
• Certifications: Cloud Practitioner or Solutions Architect, V4 certifications.