[Hiring] Senior IT Implementation Consultant @OpenFn

Role Description

We are seeking an experienced IT consultant and implementer to join our small team as a lead consultant on key implementations with government ministries and large NGOs. You should have consulting and IT implementation experience, and a desire to apply your skillset to solving hard problems for health and humanitarian programs.

Day-to-day, you will be tasked with:

• Understanding new business processes, technologies, and ambiguous datasets.
• Designing data integration and workflow automation solutions.
• Ensuring customer success across our project portfolio via excellent project delivery, team leadership, and close collaboration with stakeholders at partner organizations.

In a given project, you may be communicating with 10+ different people working across multiple time zones. Clear, efficient communication and strong organizational skills are critical in our remote, fast-paced work environment.

You will consult with technical and non-technical teams of government and NGO partners across Africa, Asia, and Latin America to:

• Understand their business processes and identify opportunities for automation.
• Design and help deliver workflow automation solutions using the open source OpenFn platform, AI, and help from other OpenFn Implementation Specialists.

Your day-to-day will revolve around:

• Remote consultations, discovery calls, and workshops.
• Solution design and technical implementation.
• Conducting API discovery and working with software engineers to develop specifications and implement OpenFn workflow automation solutions.
• Training and coaching team members and partner implementers on solution design and IT implementation best practices.

Qualifications

• 7-10+ years of experience working with data or technology in at least one of these functional domains: Data Integration, Workflow Automation, Technology Consulting, Business Analysis, Data Management, Data Analysis, Software Development, Systems Administration.
• 3-5+ years in a consulting or customer-facing role providing technical advisory, IT implementation services, technical training, and/or customer service.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• A details-focused orientation with an analytical mindset.
• Technical savvy and familiarity with popular information systems, mobile data collection applications, and data analysis tools.
• Fluency in English; proficiency in French and/or Spanish is a major advantage.
• Willingness to travel internationally (at least twice per year) for conferences, partner meetings, and government workshops.
• Comfort with REST API fundamentals, JSON, and JavaScript is a major advantage.
• Hands-on experience with Postman and other workflow automation tools or integration platforms is a major advantage.
• Background in international development, digital public goods, GovTech, TechForGood, or global health is a strong advantage.
• Ability to work from home or a shared office space with fast, stable internet, preferably in a country that is located in Africa/Europe time zones.

Requirements

• Experience with business process analysis, documentation, and workflow modeling using standard notations (e.g., BPMN, UML).
• Experience with data integration, REST APIs, ETL processes and tools, workflow automation, data systems design, data management, and/or systems administration.
• Experience with software testing and/or writing technical specifications.
• Experience with technology consulting for NGO and government partners, and/or experience working remotely with multifunctional teams from different countries.
• Experience with IT project management.
• Experience leading a team and managing people.
• Working proficiency in another language (preferably French or Spanish).

Benefits

• Financial compensation is commensurate with experience.
• Flexible working schedule.
• Fully remote work with team meetups across Europe and Africa.
• Exposure to hottest industry and technology trends and leading health and humanitarian interventions in the sector.
• Opportunity for leadership and advancement.
• The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization.