[Hiring] Senior IT Consultant and Lead, Client Experience @IX Solutions

Role Description

The Senior IT Consultant and Lead, Client Experience understands the challenges clients consistently face and collaborates with client stakeholders and other IX Solutions employees to make well-informed recommendations and resolve technical issues proactively and reactively.

As a player-coach within the Client Experience team, the Senior IT Consultant and Lead, Client Experience drives successful outcomes for core clients while providing day-to-day leadership, mentorship, and escalation support to the team. This role sets the standard for collaboration, accountability, and client experience by removing roadblocks, guiding priorities, and helping team members and technical resources succeed across all client support phases. The incumbent strengthens stakeholder relationships, supports continuous improvement, and champions a culture focused on trusted delivery, team development, and client success.

The position reports to the Manager, Client Experience. The position works 40 hours per week, with business hours being 8:00am to 5:00pm Pacific Time/Mountain Time, Monday to Friday. There is a requirement for after-hours work including scheduled afterhours support rotation, time sensitive client requests, and project work. Balancing multiple priorities with deadlines is a requirement.

Qualifications

• 5+ years of IT Consulting experience.
• Experience with Microsoft 365 Suite (especially Entra, Intune, Defender, SharePoint) & Azure.
• Experience with deployment, management, and maintenance of Windows Server and Active Directory environments.
• Experience with deployment, management, and maintenance of storage and virtualization infrastructure solutions.
• Experience with deployment, management, and maintenance of backup solutions encompassing files, databases, servers, and hosts.
• Experience supporting both traditional, cloud, and network infrastructure.
• Experience offering tailored recommendations and strategic guidance.
• Passion for continuing education a must.
• Ability to distill complex technical concepts into benefits that both customers and salespeople can understand.

Requirements

• Must be legally permitted to work in Canada.
• Hold a valid Driver’s License and vehicle.
• Proficient English (written/verbal) communication in a business setting.
• IX Solutions is pleased to offer remote work opportunities for our employees, however we do require employees to reside in Alberta or British Columbia, Canada.

Benefits

• The position is a full time, salaried position.
• Compensation is expected to be between $90,000 - $115,000 commensurate with skills, experience, and abilities.