[Hiring] Senior Cloud Application Administrator @Ellucian

Role Description

We are seeking a highly skilled and user-focused Senior Cloud Application Administrator to lead the administration, optimization, and adoption of our enterprise Atlassian application ecosystem. This role will have primary responsibility for Jira Cloud and Confluence Cloud, along with supporting our Bitbucket Data Center implementation hosted in Amazon Web Services (AWS).

The ideal candidate will possess advanced Jira administration capabilities, a strong understanding of project management methodologies, and a passion for helping internal customers improve productivity through technology. This position combines hands-on technical administration with business consultation, solution design, automation, and user enablement. The successful candidate will serve as a subject matter expert, helping teams maximize their investment in Atlassian products while championing emerging capabilities such as Atlassian Rovo, AI-powered agents, and intelligent workflow automation.

Qualifications

• 3+ years of experience with Atlassian Confluence Cloud administration, configuration management, and customization
• 3+ years of experience with Atlassian Jira Cloud administration, configuration management, and customization
• 3+ years of experience with Public Cloud scale Linux Administration, preferred hands-on operational experience with Amazon Web Services
• Experience in Shell, Perl, Ruby, Python, PowerShell or similar scripting languages to automate common tasks
• Working knowledge of Jenkins, Ansible, Terraform or similar deployment tools
• Working knowledge of use of AI tools, prefer experience in building and managing agents
• Experience troubleshooting application and service issues, implementing and communicating technical solutions
• Demonstrated experience to resolve issues and restore service quickly
• Proven ability to collaborate with team members to achieve successful customer outcomes
• Demonstrated ability to learn new technologies, methods, and tools quickly
• Strong verbal and written skills, excellent customer service, as well as high attention to detail

Requirements

• Responsibility for and focus on delivering solutions and services to internal customers
• Execute operational and maintenance activities via planned work
• Ensure assigned technical work is planned prior to designated window
• Validate supplemental teams needs to finalize assigned work are available and assigned
• Execute assigned work based on plan and designated maintenance window
• Follow change management standards
• Follow runbooks for common tasks
• Recommend improvements to runbooks
• Cover assigned rotation as an on-call resource
• Participate in hand-off processes/calls to ensure service delivery objectives are met consistently across all global teams
• Rapidly troubleshoot incidents by leveraging service restorative actions
• Understand what causes most issues and the actions to mitigate those on your assigned technology stack
• Resolve incidents that Associate level cannot and incidents that escalate due to duration or impact
• Engage appropriate support teams, including Engineers, to focus on increasing customer uptime
• Create run books to address future occurrences of issues by clearly documenting steps taken to resolve the incident
• Respond to tickets in a timely manner (meeting SLOs)
• Use and contribute to knowledge management documents for the scope of the related method of procedure
• Report problems when incidents are recognized repeatedly at a given customer or across multiple customers
• Participate in scheduled incident Post Mortems
• Provide technical detail and assist with documenting agreed upon root cause
• Provide technical detail and assist with documenting agreed upon preventative measures
• Provide technical detail and assist with documenting a method of procedure in the event of a similar future incident

Benefits

• Comprehensive health coverage: family major medical expenses, dental and life insurance
• Christmas bonus 30 days
• Saving fund
• Monthly food coupon
• 15 workdays vacation
• Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• Tuition Reimbursement Assistance
• Professional development opportunities
• LinkedIn Learning