[Hiring] Senior Analyst, IT - SAP Training & Deployment Support @Builders FirstSource

Role Description

Driving change throughout Builders FirstSource locations via ERP and technology strategies is key in our ability to continue to service our customers in the future. This role will be key in that change as we move from older, outdated ERP’s to one systematic platform.

• Support the implementation of SAP S/4HANA business processes across one or more functional areas (OTC, Transportation, STP, Warehouse, Production)
• Act as a subject matter resource for business process execution within SAP and integrated systems
• Partner with IT, system integrators, and business stakeholders to ensure alignment between solution design and operational execution
• Provide onsite and/or remote support during system deployments, cutover, and go-live events
• Assist end users with real-time transaction execution and issue resolution during high-pressure go-live periods
• Reinforce standard work and correct system usage at the point of execution
• Identify, document, and escalate issues following defined governance and support models
• Support weekend or off-hours deployments as needed
• Participate in Hypercare support activities following go-live to ensure operational stability
• Provide hands-on guidance to users to reinforce correct transactional behavior
• Identify adoption challenges and recommend targeted interventions to improve user proficiency
• Promote standardization and discourage legacy or workaround processes
• Capture field-level insights, issues, and best practices for continuous improvement
• Contribute to knowledge repositories to support future deployments and ongoing operations
• Capture lessons learned and support incorporation into future deployment waves
• Collaborate with Deployment Hub, IT teams, system integrators, and business stakeholders in a multi-vendor environment
• Support clear communication and coordination across teams during deployment and stabilization
• Help resolve conflicts or ambiguity related to process ownership and execution at the site level

Qualifications

• Bachelor's degree from an accredited college/university
• 4+ years relevant work experience
• Or an equivalent combination of education and experience
• Understanding of ERP’s and how they integrate with business processes

Requirements

• Evaluates Problems: Evaluates and analyzes different types of information objectively to identify appropriate solutions; writes fluently, establishing the key facts clearly and interprets numerical data effectively
• Technical Communication/Presentation: Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate
• Adjusting and Driving Change: Takes a positive approach to tackling work and embraces change; invites feedback relating to performance and deals constructively with criticism
• Focuses on Customers: Understands and anticipates customer needs and takes action to provide high-quality products and services to exceed expectations
• Demonstrates Business Acumen: Demonstrates working knowledge of market, economic, legal, and regulatory environments and how they impact the business
• Agile Best Practices: Understands how agility is leveraged in IT ways of working; adopts agile best practices as appropriate throughout the assigned work lifecycle
• Bias for Action: Takes initiative and identifies what needs to be done and acts without waiting to be asked

Benefits

• Medical, dental, vision, and disability insurance plans
• 401(k) retirement savings plan
• PTO (including paid sick time)
• 8 paid holidays per year (for salaried and hourly team members)