[Hiring] SAP Incident Manager @Infosys

Role Description

As a Project Manager you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options, and makes recommendations. You will:

• Plan the activities of configuration.
• Configure the product as per the design.
• Conduct conference room pilots.
• Assist in resolving any queries related to requirements and solution design.
• Conduct solution/product demonstrations and POC/Proof of Technology workshops.
• Prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines.
• Support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 7 years of experience with Information Technology.

Requirements

• 7+ years of proven experience as an SAP Incident manager.
• Strong experience in SAP AMS / Production Support environments.
• Knowledge of ITIL Incident, Problem, Change, and Service Management processes.
• Experience with SAP ECC and/or SAP S/4HANA.
• Strong understanding of SAP modules such as FICO, MM, SD, PP, EWM, or Basis.
• Experience with ServiceNow, Jira, Remedy, or equivalent ticketing tools.
• Excellent communication, stakeholder management, and escalation management skills.
• Ability to lead crisis calls and major incident bridges.
• The job entails sitting as well as working at a computer for extended periods of time.
• Should be able to communicate by telephone, email, or face to face.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long Term / Short term Disability
• Health and Dependent care reimbursement accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(K) Plan and contributions dependent on salary level
• Paid Holidays Plus paid time Off