[Hiring] PC Technician @Arizona Department of Administration

Role Description

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. The Department of Economic Security, Division of Technology Services (DTS), is seeking an experienced and highly motivated professional to join our team as a PC Technician. The PC Technician remotely supports and maintains state-issued computer systems, desktops, peripherals, mobile devices, and agency approved applications. This includes:

• Software installations
• Network configurations
• Hardware connectivity
• Diagnostics, repair, maintenance, upgrade, and audit/tracking of state-issued equipment

Position will be responsible for ticket/queue monitoring and responding to and updating assigned tickets (incidents and requests) promptly and proficiently. Additional duties may include:

• Update of technical documentation
• Maintenance of knowledge base
• Providing direct end user support and assistance as needed using remote support tools

The DTS Tier-2 Remote Team provides services to all DES offices statewide as well as to staff who may be operating in a mobile capacity or remote status. Statewide responsibilities may require travel, overtime, and occasional support beyond those of normal operating hours.

Job Duties

Essential Duties and Responsibilities include but are not limited to:

• Process service requests utilizing remote support tools to troubleshoot DES computers, devices, and peripherals
• Support may include but is not limited to Google Apps, Microsoft Applications, Voice, Web, and Ticketing applications
• Remotely support state-issued PC hardware and peripherals agency-wide
• Assist in the remote installation of new or re-purposed PC hardware, software, and peripherals agency-wide
• Maintenance and updates to end-user mobile devices as needed
• Knowledge Management (KM) requires that the technician prepare documentation pertaining to software and hardware within the scope of IT support

Qualifications

• Two years’ experience as a remote technician or equivalent experience
• MCP/MCSE desired
• Google Workspace and Virtual environment experience are also desired
• A+ Certification Preferred
• Experience with Current/Support Operating Systems including but not limited to Windows 10 required

Requirements

• Driver’s License Requirements: Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license
• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements
• Associate’s degree or 1 –3 years of experience in desktop support (or equivalent experience)
• Successfully pass background and reference checks
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities