[Hiring] Level 2 IT Technician @DigaCore Technology Consulting

Role Description

As a Level 2 IT Technician, you’ll handle escalated issues from Level 1 and take ownership of more complex technical problems across client environments. This role is hands-on and fast-moving—you’ll be troubleshooting, digging into root causes, and helping stabilize and improve systems. You’ll work across Microsoft environments, networking, and infrastructure, while partnering with internal teams to keep clients running smoothly. This is a strong fit for someone who’s ready to move beyond basic support and take on deeper technical responsibility.

What You’ll Do

• Own and resolve escalated issues from Level 1 across servers, networking, and cloud environments
• Troubleshoot and support Windows Server, Microsoft 365, and Active Directory environments
• Manage user access, permissions, group policies and Intune policies
• Support and troubleshoot networking issues (LAN/WAN, VPN, connectivity, outages)
• Assist with firewall configurations and network security changes (port forwarding, ACLs)
• Handle file server and SharePoint permissions and access issues
• Troubleshoot DNS-related issues and maintain DNS records
• Monitor systems, investigate alerts, and ensure stability and performance
• Maintain clear and accurate documentation in ConnectWise and IT Glue
• Communicate directly with end users and clients, keeping issues moving and expectations clear
• Collaborate with internal teams to identify recurring issues and improve client environments

Qualifications

• 3–5 years of hands-on IT support experience (MSP experience strongly preferred)
• Strong troubleshooting skills across Windows, Microsoft 365, and server environments
• Solid experience with Active Directory, DNS, and user/access management
• Working knowledge of networking fundamentals (VPNs, firewalls, WAN/LAN)
• Experience with RMM and PSA tools (ConnectWise is a plus)
• Ability to manage and prioritize multiple issues in a fast-paced environment
• Strong communication skills and a client-focused mindset
• Comfortable taking ownership and working through complex problems independently
• Experience with Intune or MDM tools, a plus
• Exposure to firewall configuration and network security, a plus
• Bachelor’s degree or relevant certifications (A+, Network+, Microsoft, etc.), a plus

Benefits

• Competitive salary + $500 sign-on bonus
• Medical & dental insurance — company covers 50% of employee premium
• Life & long-term disability insurance — 100% company paid
• HSA & FSA options
• 401(k) with company match (1:1 on first 1%, 50% match on 2–6%)
• 21 flexible PTO days (vacation, sick, and holidays combined)
• 2 paid mental health days annually
• Company-provided equipment
• Employee referral bonus
• Employee recognition program
• Paid training & certification assistance
• Clear career advancement pathways