[Hiring] Long Haul Fiber Technician (Lead) @Zayo Group

Role Description

Zayo is seeking a Lead Fiber Route Patroller to protect the integrity, reliability, and resiliency of its long-haul fiber network through advanced route patrol, damage prevention, infrastructure inspection, and technical troubleshooting. This senior individual contributor operates independently, leads complex field investigations, identifies infrastructure risks, and provides technical guidance to field personnel to improve network protection and operational performance.

Responsibilities

• Technical Leadership & Field Operations
  • Serve as a subject matter expert in fiber route protection, utility locating, damage prevention, and network troubleshooting.
  • Perform advanced fiber testing, fault isolation, and troubleshooting using OTDRs, optical power meters, 10G–100G test sets, and applicable Layer 1–Layer 4 testing methodologies.
  • Provide technical guidance, coaching, and knowledge sharing to field technicians.
  • Assess complex field issues, determine escalation requirements, and coordinate resolution of network risks and service disruptions.
  • Support the development of standardized field troubleshooting procedures, testing methodologies, and technical documentation.
  • Identify recurring technical issues and recommend corrective actions that improve network reliability and reduce repeat dispatches.
  • Serve as a technical mentor for newly hired and developing technicians, supporting hands-on training and skill development.
• Route Patrol & Damage Prevention
  • Lead proactive patrols and infrastructure inspections to identify construction activity, excavation, environmental hazards, and potential third-party damage.
  • Prioritize patrols based on route criticality, historical damage, construction activity, and identified risks.
  • Apply utility locating techniques, GPS, route maps, and construction drawings to identify potential conflicts and protect underground infrastructure.
  • Coordinate with contractors, utility owners, and construction crews to implement preventive measures and mitigate infrastructure risks.
  • Serve as an escalation resource when contractors are excavating near critical fiber facilities, particularly when locate accuracy, facility ownership, or excavation practices are in question.
  • Conduct advanced locate audits and field validations to identify missing laterals, inaccurate markings, and discrepancies between physical infrastructure and network records.
  • Partner with locate vendors, Damage Prevention, GIS, Engineering, and OSP to resolve complex facility identification and locate discrepancies.
  • Identify opportunities to improve route protection through better documentation, proactive contractor engagement, and lessons learned from damage events.
  • Assist management in reviewing patrol effectiveness and recommending adjustments to route coverage and construction monitoring.
• Incident Response & Operational Excellence
  • Lead field assessments of suspected or confirmed damage, documenting site conditions, GPS coordinates, photographs, and technical findings.
  • Partner with Network Operations, Engineering, Construction, and Field Operations to support fault isolation, restoration, root-cause analysis, and corrective actions.
  • Identify recurring damage trends and recommend improvements to patrol practices, locating procedures, and infrastructure protection.
  • Maintain accurate operational records, equipment readiness, and compliance with OSHA requirements, company safety policies, and established procedures.
  • Promote safe work practices and continuous improvement in route patrol effectiveness, documentation, and cross-functional coordination.
  • Ensure field observations, test results, damage locations, and restoration progress are accurately documented and communicated.
  • Participate in post-incident reviews to identify root causes, restoration challenges, and opportunities for improved response.
  • Support the development and validation of emergency restoration plans for critical long-haul routes.

Qualifications

• High school diploma or equivalent required; technical training or relevant certifications preferred.
• Eight (8) or more years of relevant telecommunications, fiber optics, utility locating, underground construction, or field operations experience preferred.
• Advanced knowledge of fiber infrastructure, long-haul route protection, utility locating, and construction-related damage prevention.
• Experience with fiber testing equipment, including OTDRs, optical power meters, and applicable 10G–100G test sets, with working knowledge of Layer 1–Layer 4 testing.
• Ability to independently assess field risks, troubleshoot complex issues, interpret infrastructure records, and drive resolution.
• Experience coordinating with contractors, utility owners, and technical teams, including incident investigation and root-cause analysis.
• Demonstrated ability to mentor and provide technical guidance without direct supervisory responsibility.
• Strong communication, problem-solving, documentation, and organizational skills.
• Relevant safety or technical certifications preferred.
• Ability to work outdoors in varying conditions, travel throughout assigned territories, respond to urgent field needs, and meet company driving requirements.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave