[Hiring] PAM MRI Support - Senior Analyst @JLL

Role Description

The MRI System Support Analyst is responsible for providing comprehensive technical and functional support for the MRI Property Management platform, ensuring system availability, data integrity, and optimal user experience for JLL's Property Managers, Accountants, and operational teams.

Duties & Responsibilities

• Work on tickets to support Property Assets and Management - Business Support functions in JLL.
• Coordinate with Level 2 team for high level support as required.
• Deliver options and resolutions to ensure issues associated with the system are settled within agreed service levels & prioritization frameworks.
• Manage system database and related records:
  • Run reports, run query statements for data analysis, mitigate report/database issues.
  • Assist Account Managers, Finance team, and Property Managers to review accuracy of records in the system, update tables as necessary.
• Triage and resolve Tier 1 and Tier 2 support requests related to:
  • MRI Windows functionality (lease administration, AP/AR processing, GL posting).
  • MRI Web functionality (budgeting, forecasting, report generation).
• Administrate System User’s basic access and issues.
• Assist with system upgrades, enhancements, and script testing as required.
• Document test results and collaborate with MRI vendor or internal development teams to resolve defects.
• Ensure all policies and business support procedures are kept up to date (process guide, user guides, and training resources).
• Conduct backup training and implement process improvements.

Qualifications

• Proficient in MRI Windows modules: Lease Administration, Accounts Payable, Accounts Receivable, General Ledger.
• Basic understanding of accounting principles (double-entry bookkeeping, GL codes, reconciliation processes).
• Bachelor’s degree in computer studies, Information Technology, or relevant field in application support, or business systems analysis.
• SQL knowledge at least basic to intermediate proficiency and experience for querying databases, extracting data, and performing data validation is an advantage.
• MRI software experience: understanding core MRI software functionality, database structure, and other related database schema experience is desirable.

Requirements

• Leadership: Leads by example, demonstrates rapid “get going” capability, capacity to achieve results within tight resource availability, team player with the confidence to constructively challenge the status quo.
• Personal Effectiveness: Set targets for self and monitors and manages own performance with the guidance from their direct supervisor.
• Decision Making: Make suggestions for solutions that resolve problems or improve operations, actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor.
• Communication: Customer-focused mindset with a commitment to service excellence and stakeholder satisfaction, strong written and verbal communication skills in English; ability to explain technical concepts to non-technical users, detail-oriented with a high degree of accuracy in data handling and documentation.
• Adaptability to changing business requirements, system upgrades, and process improvements.
• Exceptional problem-solving skills with a structured, analytical approach to troubleshooting.

Company Description

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.