[Hiring] NOC Technician @Ntiva, Inc.

Role Description

As the NOC Technician you will respond and remediate issues on a day-to-day basis, by working with a team to ensure consistent delivery of services including connectivity, functionality, updates, and automation. You will work closely with the Operations team and provide valuable feedback to support the design, functionality, and workflows to maintain environment uptime and provide quick identification of issues.

Location and Work Expectations

• This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent.
• Preferred candidates are those with proximity to one of our Centers of Excellence (Lombard, IL; McLean, VA; Shreveport, LA; Overland Park, KS).
• 4 days on, 3 days off!
• Monday-Thursday, 4pm-3am EST (10-hour shifts).

What you will be doing

• Fully participate and collaborate as a member of the NOC team.
• Respond and remediate alerts as they are generated during your specified shift.
• Maintain KPI’s related to response and availability.
• Provide clear and concise notes on tickets worked.
• Identify and escalate any issues with the alerting systems.
• Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA).
• Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors.

Qualifications

• 1 year of experience in the field of Information Technology.
• Great communication skills both spoken and written.
• Strong troubleshooting and problem-solving capabilities.
• Ability to work with users of varied positions to provide highly effective support and problem resolution skills.
• Effective organizational and time management skills.
• Ability to communicate and cooperate with various departments in order to obtain information needed.
• Good customer-facing mannerisms and communication.
• Ability to work under pressure, while maintaining a tactful and professional demeanor.
• Ability to operate independently while maintaining key performance numbers.
• This role involves extended periods of sitting or standing and regular use of computers and office equipment.

Job Performance Metrics

• Utilization and availability.
• Responsiveness.
• Total tickets resolved.
• Total tickets handled.

Required language skills

• Ability to communicate professionally, in English, both written and orally.
• Ability to write business correspondence and process procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Benefits

• Medical, Dental and Vision coverage for employee and family.
• 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days).
• Group Term Life and Accidental Death and Dismemberment coverage (company provided).
• Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided).
• Health Savings Account (HSA) Options / PPO Options.
• Employee Assistance Program.
• Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays.
• Education Reimbursement Program.
• Generous Employee Referral Program - cash bonus for successful referrals!
• Dynamic Recognition and Rewards.
• Clear Promotion and Advancement Tracks.
• Work with Industry-Leading Talent.

Work Authorization Criteria

• This position requires U.S. citizenship due to federal government contract obligations and access to secured information systems.

Workspace Requirements and Remote Work Policy

• Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access.
• This includes following Ntiva’s IT User and Security Policies.
• Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by the team member, is subject to review by management, and must adhere to Ntiva policies and procedures.

Our Commitment to a Diverse Workforce

At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities.

Application Deadline

The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 7/13/26.