[Hiring] Network Technician & System Administrator @Caperion Computing

Role Description

This post is exclusively for our Nearshore team. Candidates must be pre-qualified; if you wish to apply please email [email protected] and state why you believe you would be a good fit. Failure to complete this step first means your application will be instantly discarded. Side-stepping our process will disqualify you from all job opportunities in the future.

Our nearshore team isn't a call center or an overflow queue. You'll be a full member of our technical staff, working the same clients, the same tickets, and the same escalation path as our US based engineers.

What you'll do:

• Provide remote help-desk and escalation support for end users
• Serve customers handling tickets up through your Tier 2 skill set
• Install, configure, and troubleshoot desktop, server, and network hardware
• Build, monitor, and maintain full client environments — on-premise, cloud, and hybrid
• Configure and maintain secure connectivity across multiple sites, hosting environments, and remote staff
• Monitor and service backups, security systems, and other critical services
• Work on design projects covering environments, connectivity, and cybersecurity
• Write scripts to automate repetitive work and reduce error
• Create training materials and lead training sessions for staff on new procedures and technologies
• Provide end-user training on equipment and applications
• Complete assigned research and project work
• Communicate clearly with clients and teammates by phone and email
• Follow up after job completion to confirm the client is genuinely satisfied
• Document every call, email, and service request in our ticketing system
• Take your turn on the after-hours emergency phone rotation as needed
• Support the team during disaster scenarios or planned projects that fall outside normal hours
• Back up lower-tier staff as needed — everyone here does work below their pay grade sometimes

Qualifications

• Professional English fluency, written and spoken
• Strong networking fundamentals: subnetting, routing, NAT, network design
• Windows Server (2012–2025+), Active Directory, Group Policy
• Microsoft 365 and Azure/Entra administration
• Firewalls, routers, managed switches, VLANs
• Windows desktop OS (10/11) and common business applications
• Command line and PowerShell scripting
• Virtualization: VMware and Hyper-V
• Solid grasp of modern security concepts across IT disciplines
• Reliable high-speed internet and a suitable remote work environment

Requirements

• Experience with MSP tooling — PSA/ticketing, RMM, and multi-tenant platforms (Connectwise and Automate)
• AWS administration
• macOS support experience
• Multi-WAN, wireless, and failover troubleshooting
• IP telephony
• Backup and disaster recovery platforms
• Power BI

What matters as much as the technical list

• Attention to detail that borders on stubborn
• Organized, logical, and calm under a deadline
• Able to explain complex things to people who aren't technical, without condescension
• Reliable. Consistent attendance and follow-through are non-negotiable here.
• Wants to grow, and will say so

Education and Work History Requirements

• Four-year degree or equivalent technical training and demonstrated experience
• Minimum 3-5 years working in similar roles, ideally at an MSP
• Technical Certifications (CompTia, MS, Cisco, ITIL, similar) are strongly preferred
• Ongoing continuing education is expected, with annual education and certification benchmarks we help you meet

How to Apply

Use this website to apply. Please complete every section — incomplete applications will be rejected and not considered.