[Hiring] Network Support Engineer @Mibura

Role Description

Join our team as a Network Support Engineer, where your technical & analytical skills, proactive mindset, and passion for solving complex problems with the internet will come into play. You'll play a vital role in troubleshooting, enhancing, and optimizing our network infrastructure through our partnerships with the world's biggest (and smallest) Telecommunication, Satellite, Network, and Data Center operators.

As a Connectivity Delivery Engineer, Cloud Interconnection + Wireless, you will perform a key role in delivering the core infrastructure and foundational technologies for Mibura's online services including:

• Global Silicon Services
• Micro Services
• Edge Gaming
• Storage
• The edge network platform

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 75+ countries and hundreds of thousands of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 50+ key customers and 200+ businesses including government agencies and some of the largest technology companies.

Our mission is to cut the cord, drop the cubicle, bring down walls, break through barriers, and build bridges empowering every person and every organization on the planet to achieve more.

Qualifications

• Bachelor's Degree AND 2+ years experience in networking OR equivalent experience
• 2+ years of experience in any of the following: Telco, Network Engineering, Network Operations Center, Data Center, Hyperscaler, or related
• Advanced knowledge of network fundamentals (network models, switching functions, routing functions, firewall functions)
• Advanced knowledge of network concepts (TCP/IP, routing protocols (OSPF, IS-IS, BGP), switching, L2VPN, L3VPN, EVPN)
• A solid network foundation, proficient in various network protocols, routing protocols, exchange protocols, such as BGP, VXLAN, MPLS, SRTE and other technologies.
• Good learning ability, ability to solve problems independently, able to withstand pressure, and have a strong sense of work responsibility and professionalism.
• The ability to meet Mibura, customer and/or government security screening requirements are required for this role.

Requirements

• Mibura Background Check: This position will be required to pass the Mibura background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 4+ years experience managing cross-functional and/or cross-team projects.
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos)
• Advanced knowledge of network fundamentals (network models, switching functions, routing functions, firewall functions)
• Advanced knowledge of network concepts (TCP/IP, routing protocols (OSPF, IS-IS, BGP), switching, L2VPN, L3VPN, EVPN)
• More than 3 years of experience in large-scale data center construction and management.
• Understand the current status of global operators' networks, and have experience in operator backbone network maintenance or tuning.
• A certificate of CCNP/CCIE or equivalent is preferred.

Responsibilities

• Coordinate between various support teams to identify the root cause of all Network Delivery problems, create supporting documentation and drive problem tasks to prevent recurrence.
• Ensure that the right resources are available to investigate, identify, and resolve the root cause of a problem.
• Creating Root cause Analysis (RCA) and associated documents that identify and track problems through the lifecycle.
• Assess & apply the right sense of urgency in driving resolution for problems to meet the business need and monitor the effectiveness of the implemented solution.
• Responsible for both reactive and proactive problem management.
• Continuously improve & maintain the problem management process and related procedures.
• Develop and implement reporting that provides tracking, pattern recognition and measures the effectiveness of problem management process.
• Oversee the company's network infrastructure, including the operation of switches, routers, firewalls, load balancers, and other essential network devices.
• Conduct proactive network monitoring to identify and remedy any performance, security, or availability concerns.
• Work closely with both internal teams and external clients to plan and execute updates and enhancements to the network infrastructure.
• Provide advanced technical support to tackle complex network issues and devise long-term solutions.
• Document network configurations, operational procedures, and security policies accurately.
• Architect and deploy sophisticated network systems, including LAN, WAN, and wireless networks.
• Diagnose and resolve network issues, leveraging diagnostic tools and protocols to ensure swift resolutions.
• Proactively analyze network performance, identify enhancement opportunities, and apply optimization techniques for traffic management and load balancing.
• Oversee network project implementations, ensuring they are completed on time, within budget, and meet our high standards.
• Maintain detailed records of network configurations, procedures, and troubleshooting steps, as well as generating comprehensive reports on network performance and security audits.
• Forge collaborative relationships with telco providers and hardware manufacturers like Dell, Arista, Nokia and Juniper.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.