[Hiring] Network Operator @Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates

Role Description

We are seeking a Network Operator to join our Firm. This position will be based in our White Plains office (remote) and the shift is Monday – Friday 7:00 a.m. to 3:30 p.m. EST.

The Network Operator supports and maintains the Firm’s production infrastructure that operates 24x7x365 to ensure maximum availability and performance of all services. Working as a team takes ownership of the production infrastructure including:

• WAN
• LAN
• Administration
• Analysis
• Installation
• Configuration
• Maintenance
• Documentation

Although this position is primarily remote, employees must live within commuting distance of the White Plains office.

Responsibilities

• Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end-users.
• Monitors the health, performance and availability of computer systems using diversified tools.
• Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts.
• Performs Root Cause Analysis (RCA) and escalates to the team for remediation.
• Works collaboratively to resolve problems within the team and escalates to internal and external engineering resources as necessary.
• Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm’s production IT Infrastructure.
• Follows Standard Operating Procedures (SOP) for scheduled tasks.
• Coordinates with third-party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication.
• Responds to incidents and carefully tracks and documents all defects and resolutions in detail.
• Assists with helping to increase the expert knowledge base of NOC and maintenance of system’s health record.
• Works within the Firm’s ticketing system and is accountable for updating, tracking, and resolving incidents.
• Escalates to management all technical issues that are service impacting and require an immediate response or troubleshooting.
• Coordinates engineering resources (other IT resources, 3rd party or vendors, etc.) to collaboratively work to resolve issues as soon as possible.
• Maintains communication channels within intra teams or outside so that all stakeholders are kept informed in a timely manner.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Demonstrates hands-on expertise Maintaining and Supporting Windows Services in a Virtualized Environment, including Microsoft Applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security).
• Demonstrates practical experience with TCP/IP networking.
• Significant hands-on experience administrating and troubleshooting VMware Clusters in a high-availability environment, including Windows & Linux guest operating systems.
• Significant experience with and expertise in network monitoring, event detection, analysis, and incident response.
• Significant hands-on experience with and expertise with Cisco Switching and Routing.
• Strong knowledge of networking concepts including DNS, switching, routing and firewalls.
• Demonstrates strong critical thinking, troubleshooting, problem-solving and customer service skills.
• Ability to manage critical situations, and maintain solid relationships with Firm’s business services professionals.
• Ability to anticipate problems, communicate them, and resolve if appropriate.
• Ability to take ownership of issues and responsibility for customer satisfaction and overall success of services provided.
• Demonstrates strong interpersonal and communication skills, both verbally and in writing.
• Demonstrates close attention to detail.
• Ability to handle multiple projects and shifting priorities.
• Ability to handle sensitive matters and maintain confidentiality.
• Ability to organize and prioritize work.
• Ability to work in a demanding and fast-paced environment.
• Ability to work well independently as well as effectively within a team.
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.