[Hiring] Network Operations Manager @Effortless Office

Role Description

Effortless is looking for a Network Operations Manager who is an excellent leader and engineer. This is a player-coach role: you will lead our network engineering team while remaining one of the company's top escalation and design resources for enterprise, high-availability, multi-platform networks.

You will own the health, security, and continuous improvement of the networks we manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review client environments, find risk, capacity, and performance gaps before they become outages, and bring clear, cost-effective recommendations to our customers and Service Delivery Teams.

The ideal candidate has served as a Senior Network Engineer, has the technical depth to earn the respect of senior engineers, and has the leadership skills to develop them. You set a high standard, communicate clearly, take ownership, and care about the customer experience.

Qualifications

• Bachelor's degree in information systems, computer science, or a related technical field
• 10+ years of experience with Service Provider, MSP, or enterprise networking or general telecommunications
• 3+ years in a Senior Network Engineer (or equivalent) role, serving as the top escalation and design resource for complex networks (required)
• 2+ years leading engineers as a manager, team lead, or technical lead, with direct responsibility for work assignment and mentoring
• MSP or multi-client environment experience strongly preferred

Requirements

• Expert enterprise networking fundamentals, including complex switching and routing, high availability system design, advanced network security design, Internet services and protocols, and advanced network diagnostics.
• Demonstrated expert proficiency in at least three of the following, with advanced skills in the balance: core routing, core switching, network security, network diagnostics, and application load balancing.
• Top expert level analysis and design skills: gathering data on systems issues, defining alternative approaches, assessing business impact, and recommending, developing, and implementing cost-effective solutions.
• A track record of proactively finding and fixing problems in environments you support, with examples you can walk us through.
• Proven ability to lead, coach, and hold engineers accountable while staying hands-on.
• Excellent oral and written communication, including explaining technical risk and recommendations to non-technical customers and executives.
• Ability to prioritize and manage multiple projects, incidents, and people concurrently.
• Advanced knowledge of current technologies, tools, applications, and vendors.

Benefits

• Health, dental, and vision insurance
• 401K + employer match
• Paid time off and holidays
• Opportunities for career growth and development
• Training and certification support

Company Description

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.