[Hiring] Network Administrator @Intelligent Technical Solutions

Role Description

The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role focuses on reducing operational noise through automation, maintaining robust documentation, and mentoring technicians to elevate technical performance and client satisfaction.

Job Responsibilities

• Proactive Monitoring & Alerts
  • Design, implement, and refine processes for handling proactive service alerts (patching, disk space, antivirus, hardware/software alerts).
  • Ensure alerts are actionable, efficient, and tied to measurable KPIs.
  • Proactively address recurring issues to minimize escalations and maintain high service standards.
• Mentorship & Escalation Support
  • Serve as a Tier 3 escalation point for technicians, engineers, and operational teams.
  • Partner with Team Leads and managers to identify skill gaps and develop technicians into Tier 2-level engineers.
  • Deliver technical training, knowledge-sharing sessions, and hands-on guidance to improve technical competency across teams.
• Automation & Scripting
  • Develop and maintain automation scripts and tools to reduce manual workloads.
  • Lead adoption of automation best practices across the team.
• Documentation
  • Create and maintain SOPs, knowledge base entries, and technical guidelines.
  • Ensure documentation meets internal standards and industry best practices.
• Collaboration & Strategy
  • Partner with the Proactive Service Manager and operations leaders to align technical initiatives with business objectives.
  • Collaborate cross-functionally to ensure seamless integration of proactive solutions.

Qualifications

• Demonstrated technical leadership experience within an IT services, cybersecurity, systems administration, network administration, or similar technical support environment.
• Proven expertise in handling Tier 3 escalations across diverse server environments, including setup, configuration, administration, and troubleshooting.
• Strong experience administering Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, and related infrastructure services.
• Strong background in networking, with hands-on experience configuring and troubleshooting VPNs, VLANs, firewalls, switches, and network connectivity issues.
• Experience supporting and troubleshooting virtualization platforms, including VMware vSphere and/or Microsoft Hyper-V.
• Experience supporting and administering Microsoft 365 environments.
• Demonstrated ability to develop, maintain, and manage technical documentation, standards, and operational procedures.
• Excellent problem-solving, root-cause analysis, and technical project leadership skills.
• Strong interpersonal and communication abilities to mentor technicians and collaborate effectively across teams.
• Minimum of five years of experience in IT support, systems administration, network administration, or a related technical role.
• Working knowledge of scripting and automation technologies such as PowerShell, Python, Bash, or similar tools.

Requirements

• A home office set up that meets the following:
  • Computer: A working computer with a minimum of 8GB RAM and one of the following:
    • Windows 11 with an Intel i5 or i7 (8th generation or newer), or
    • AMD Ryzen 5 or 7 (2000 series or newer), or
    • macOS 12 or newer.
  • Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
  • Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
  • Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
  • Webcam: An HD webcam for video calls.
  • 2nd Monitor
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview).
• Excellent command of the English language both spoken and written.
• Able to work full time 40 hours a week:
  • Reactive - Normal Business hours from 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
  • Proactive - Schedule will be finalized after the training period, with shifts outside the regular business hours.
• Able to pass our online behavior and cognitive assessments.
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Benefits

• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Night Shift Bonus
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification