[Hiring] Network Administrator @Capital Credit Union

Role Description

Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by managing and maintaining the organization’s computer network, including local area networks (LAN), wide area network (WAN), and wireless networks. This role ensures that network systems are functioning efficiently, securely, and reliably to support the organization’s business operations. The Network Administrator monitors network performance, troubleshoots issues, and implements network upgrades and enhancements as needed.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 3-5 years of experience in network administration, systems administration, or a similar technical role.
• Strong knowledge of networking concepts, networking protocols, security practices, TCP/IP, DNS, DHCP, routing, switching, and VLANs.
• Stays current with relevant emerging technology advances.
• Experience with network automation, monitoring and management tools.
• Proficiency in network security measures, including firewalls, VPNs, and intrusion detection/prevention systems.
• Strong communication and collaboration skills with the ability to communicate technical information to non-technical users.
• Excellent troubleshooting skills and the ability to work under pressure.
• Ability to work outside of normal business hours.

Requirements

• Monitor, maintain, and support the organization’s network infrastructure, including LAN, WAN, WLAN, and VPNs.
• Perform regular network monitoring and analysis to identify issues, optimize performance, and ensure high availability.
• Manage network hardware, including routers, switches, firewalls, and wireless access points.
• Implement and maintain network security measures, including firewalls, access controls, and encryption.
• Ensure compliance with relevant security standards and policies.
• Provide timely resolution of network-related issues and support requests from end-users and other ITS Teams.
• Diagnose and resolve network problems, including connectivity issues, hardware failures, and configuration errors.
• Configure and maintain network devices, including setting up VLANs, routing protocols, and IP address schemes.
• Perform routine network maintenance tasks, such as firmware updates, backups, and patch management.
• Ensure network configurations are documented and up to date.
• Analyze network performance data to identify bottlenecks and areas for improvement.
• Optimize network configurations to enhance speed, reliability, and efficiency.
• Develop and maintain network backup and disaster recovery plans, ensuring the availability of critical systems and data in the event of an outage.
• Regularly test and update recovery procedures to ensure business continuity.
• Work closely with other ITS Teams, vendors to support network-related projects.
• Communicate network status, issues, and resolutions to team members and management.
• Keep up to date with regulatory, technical, industry, and other developments as they relate to Credit Union operations.
• Perform other duties as assigned by the Infrastructure Manager.
• Identify improvements and efficiency of business and ITS processes and systems.
• Provide support to the ITS Teams during and after business hours.
• Treat all members and co-workers with dignity and respect.
• Resolve issues and complete requests to members’ satisfaction.
• Assist in the implementation of new services and products.
• Identify options for potential solutions and assess them for security, technical, and business suitability.
• Work closely with vendors and end users ensuring that all ITS projects and support work is completed in a timely manner.
• Use excellent communication and listening skills to communicate highly technical information to non-technical users, including employees, technicians, and vendors.
• Provide frequent and timely updates for all work in progress or planned.

Benefits

• NOTE: This job has the potential to work from home, contingent upon supervisor approval. Approval will be based on the Work from Home Policy eligibility requirements as well as the department needs.

Company Description

Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.