[Hiring] Manager IT ServiceNow Platform @American Addiction Centers

Role Description

• Responsible for the day-to-day operations of the ServiceNow platform, ensuring its stability, performance, scalability, and upgradability.
• Works closely with business stakeholders to understand their requirements and translate them into technical solutions on the platform.
• Consults with users to identify, evaluate, and formulate strategies to deal with opportunities for improvement.
• Manages and provides support for changes/enhancements ensuring proper analysis, testing, change management, and user input processes are followed.
• Executes the strategy of the ServiceNow platform while advocating for its value as a critical technology platform within the organization.
• Identifies areas of process improvement and automation within the platform while implementing solutions utilizing best practices and ensuring compliance with organization standards.
• Oversees the development, execution, administration, and evaluation of system processes and mechanisms to support the mission, vision, values, and strategic initiatives.
• Oversees end-to-end implementation of ServiceNow solutions, ensuring they are configured to meet industry standards.
• Oversees relationships with external vendors and partners, ensuring effective collaboration, adherence to service agreements, and timely issue resolution.
• Defines and tracks key performance indicators to measure the effectiveness and success of the ServiceNow platform.
• Designs and directs the work of the team(s). Selects, coaches, and develops team(s). Sets clear expectations to inspire and motivate the team.
• Manages performance by recognizing achievement, providing feedback, and administering progressive discipline when necessary.
• May develop and/or recommend operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring compliance with policies, regulations, and laws applicable to the organization's business.

Qualifications

• Bachelor’s degree or equivalent knowledge in Computer Science, Business Administration, or related field.
• 3 years of experience in information technology and ServiceNow within a complex environment.
• 1 year of management experience in project management and managing multi-discipline work teams.
• Preferred remote locations in IL, WI, NC, GA.
• Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
• No relocation, No Sponsorship or transfer of visa for this position.

Requirements

• Experience with systems design and development from business requirements analysis through day-to-day management, and advanced project management skills.
• Demonstrated knowledge of enterprise organizational structures/workflow and business system architecture and technology.
• Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements.
• Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to customers.
• Ability to handle multiple tasks, set appropriate priorities, and accomplish assignments in a thorough and timely manner.
• Knowledge of effective best practices in information systems operations, regulations, and guidelines.
• Skills and demonstrated experience in establishing excellent working relationships and partnering with various teams.
• Strong communication skills and the ability to communicate effectively with all levels of employees.

Benefits

• Base compensation listed within the pay range based on factors such as qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.