[Hiring] Lead IT Production Operations Specialist @Military Spouse Corporate Career Network

Role Description

Must be a U.S. Citizen and reside in United States.

Overnight Shift: 11 PM - 7 AM EST Mon-Fri.

• Conduct reviews of data flows to ensure CUI remains within authorized boundaries.
• Assist with incident response activities involving CUI.
• Track and remediate compliance gaps related to CUI protection requirements.
• Ensure compliance with organizational security policies, CMMC requirements, and applicable regulatory standards governing CUI.
• Document incidents, resolutions, and operational activities using approved ticketing and reporting systems.
• Conduct incident triage and provide timely communication to stakeholders regarding service impacts and resolution status.
• Support continuity of operations by monitoring system health, identifying potential issues, and initiating corrective actions during after-hours periods.
• This position leads operations for an application, database or infrastructure area, including the ability to define, measure and improve day to day production operations.
• Applies problem solving and Critical Thinker approaches to understand and improve production operations for an application or service area.
• Creates metrics for improvement and guides the operations team through the process to operationalize these metrics.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Qualifications

• 4+ years related experience including a minimum of 2+ years supporting and delivering Service Levels for production operations.
• Critical thinker.
• Demonstrated problem solving techniques.

Requirements

• Understanding of Agile and Lean methods and be able to apply them to day to day operations.
• 4+ years of related experience with a minimum of 2+ years supporting and delivering service levels for a production operation.

Benefits

• Salary Minimum: $64,285
• Salary Maximum: $102,855