[Hiring] L2 Database Operations Engineer @Gruve

Role Description

We are looking for a skilled L2 System Administrator to support enterprise Oracle and Microsoft SQL Server database environments. The role is responsible for:

• Database monitoring
• Incident resolution
• Routine administration
• Backup validation
• Performance troubleshooting
• Job monitoring
• Operational maintenance

The administrator will work closely with L1 operations, L3 Database SMEs, Application, Server, Storage, and Infrastructure teams to ensure database availability, data integrity, and SLA compliance.

Qualifications

• 3–6 years hands-on experience supporting Oracle Database and/or Microsoft SQL Server environments.
• Knowledge of database availability, sessions, locks, logs, space utilization, and job monitoring.
• Working knowledge of SQL queries and basic database troubleshooting.
• Experience monitoring Oracle RMAN or SQL Server backup and maintenance jobs.
• Understanding of database users, roles, permissions, and connectivity.
• Knowledge of database backup, restore, recovery, and high-availability fundamentals.
• Familiarity with Oracle Data Guard or SQL Server Always On is an advantage.
• Experience with monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change, and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.

Requirements

• Provide L2 support for Oracle Database incidents, alerts, and service requests.
• Monitor database availability, tablespace utilization, sessions, locks, alert logs, and critical database processes.
• Troubleshoot connectivity issues, failed jobs, space utilization, and routine database performance problems.
• Support tablespace management, user administration, privileges, and approved configuration changes.
• Monitor RMAN backup status and coordinate restore and recovery activities with the DBA team.
• Support scheduled database maintenance, health checks, and patching activities as per approved procedures.
• Monitor Data Guard status & replication alerts where applicable, escalate complex issues to L3.
• Provide L2 operational support for Microsoft SQL Server instances and databases.
• Monitor database availability, SQL Agent jobs, database growth, disk utilization, and error logs.
• Troubleshoot failed jobs, connectivity issues, blocking sessions, and basic performance problems.
• Support database user administration, permissions, and approved configuration changes.
• Monitor backup status and validate scheduled backup and maintenance jobs.
• Support database maintenance, patching, and post-change validation.
• Assist with Always On availability groups and replication monitoring where applicable.
• Resolve database incidents and service requests within defined SLAs.
• Follow ITIL Incident, Problem, Change, and Request Management processes.
• Perform routine database health checks and investigate monitoring alerts.
• Support major incident restoration, backup verification, and disaster recovery activities.
• Escalate complex performance, corruption, recovery, and availability issues to L3 Database SMEs.
• Maintain runbooks, operational documentation, incident records, and shift handover notes.
• Coordinate with Application, Server, Storage/Backup, Network, and Infrastructure teams.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Benefits

• Global 24x7x365 support across APAC, EMEA, and NLAM, working in a rotational shift-based, follow-the-sun operating model.
• Basic scripting using Shell, PowerShell, or SQL.
• Familiarity with enterprise monitoring, backup, and disaster recovery tools.

Company Description

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.