[Hiring] L1 Database Operations Engineer @Gruve

Role Description

We are looking for a proactive L1 System Administrator to support day-to-day Oracle and Microsoft SQL Server database operations. The role is responsible for:

• Database monitoring
• Alert triage
• Routine health checks
• Job and backup status validation
• Incident logging and timely escalation to L2/L3 teams

The administrator will follow approved runbooks to support database availability and operational SLA compliance.

Qualifications

• 1-3 years basic understanding of relational databases and Oracle and/or SQL Server
• Familiarity with database availability, logs, tablespace or disk utilization and scheduled jobs
• Basic SQL knowledge and ability to perform simple queries or health checks where authorized
• Understanding of database backup status, job monitoring and incident escalation
• Familiarity with monitoring tools and ServiceNow or equivalent ITSM platforms
• Understanding of incident management, SLA compliance and escalation procedures
• Good communication, documentation and shift handover skills
• Ability to follow runbooks and operational checklists accurately
• Willingness to work in rotational shifts in a 24x7 production support environment

Requirements

• Monitor Oracle database availability, alerts and monitoring dashboards
• Perform routine checks on database status, tablespace utilization and alert logs using approved procedures
• Monitor scheduled jobs and RMAN backup status
• Identify database connectivity issues, space alerts and failed jobs
• Collect relevant logs and diagnostic information and escalate unresolved issues to L2
• Monitor SQL Server availability, alerts and database health indicators
• Check SQL Agent job status, database space utilization and error logs
• Identify failed jobs, backup failures, connectivity issues and capacity alerts
• Perform basic health checks using approved tools and runbooks
• Log, categorize, prioritize and track incidents in ServiceNow or equivalent ITSM tools
• Perform initial troubleshooting using approved runbooks and standard operating procedures
• Escalate critical alerts and unresolved incidents within defined SLAs
• Support backup status reporting, routine health checks and scheduled maintenance validation
• Maintain incident records, operational checklists and shift handover documentation
• Coordinate with L2/L3, Application, Server, Storage/Backup and Infrastructure teams
• Follow ITIL Incident, Change and Request Management processes
• Ensure effective APAC–EMEA–NLAM shift handovers and uninterrupted 24x7 support

Benefits

• Culture of innovation, collaboration, and continuous learning
• Commitment to building a diverse and inclusive workplace