[Hiring] L2 Cloud Operations Engineer @Gruve

Role Description

We are looking for a skilled L2 Cloud Administrator to support day-to-day operations of Azure and AWS infrastructure. The role is responsible for:

• Incident resolution
• Cloud resource administration
• Monitoring
• Performance troubleshooting
• Patching
• Backup validation
• Security remediation
• Infrastructure lifecycle management

The administrator will work closely with L1 operations, L3 Cloud team, and cross-functional teams to ensure cloud availability, security, operational efficiency, and SLA compliance.

Qualifications

• 3-6 years hands-on experience in Azure and/or AWS cloud infrastructure operations
• Knowledge of Azure VMs, disks, storage accounts, Azure Monitor, and Log Analytics
• Knowledge of AWS EC2, EBS, snapshots, and CloudWatch
• Understanding of cloud networking, including Azure VNets, NSGs, AWS VPCs, subnets, security groups, and routing
• Experience with cloud VM provisioning, monitoring, troubleshooting, patching, and lifecycle management
• Working knowledge of Azure RBAC and/or AWS IAM, security controls, and access management
• Understanding of cloud backup, recovery, disaster recovery, and vulnerability remediation
• Experience with ITSM tools such as ServiceNow and ITIL-based Incident, Problem, and Change Management
• Basic scripting knowledge using PowerShell, Python, Azure CLI, or AWS CLI
• Experience in SLA-driven enterprise production operations and a 24x7 support environment

Requirements

• Provide L2 support for Azure infrastructure incidents, alerts, and service requests
• Administer and troubleshoot Azure Virtual Machines, disks, storage accounts, and related resources
• Monitor Azure resource health, availability, performance, and utilization using Azure Monitor and Log Analytics
• Troubleshoot VM startup, connectivity, CPU, memory, disk, and operating system issues
• Support Azure networking, including Virtual Networks, subnets, Network Security Groups (NSGs), and connectivity troubleshooting
• Manage approved VM provisioning, resizing, patching, backup validation, and lifecycle activities
• Support Azure Backup, Recovery Services Vault, and disaster recovery operations
• Assist with access management using Azure RBAC and support security and compliance remediation
• Provide L2 operational support for AWS infrastructure incidents and service requests
• Administer and troubleshoot EC2 instances, EBS volumes, snapshots, and related resources
• Monitor infrastructure health, utilization, and alerts using Amazon CloudWatch
• Troubleshoot instance availability, connectivity, performance, and operating system issues
• Support VPC, subnets, security groups, route tables, and network connectivity troubleshooting
• Perform approved instance provisioning, resizing, patching, backup validation, and lifecycle activities
• Support AWS Backup, snapshots, and disaster recovery procedures
• Assist with IAM access reviews, security remediation, and compliance activities within authorized scope
• Resolve cloud infrastructure incidents and service requests within defined SLAs
• Execute approved changes and operational tasks following established procedures
• Support cloud patching, vulnerability remediation, backup verification, and recovery activities
• Investigate monitoring alerts and escalate complex platform, networking, identity, and architecture issues to L3 Cloud SMEs
• Follow ITIL Incident, Problem, Change, and Request Management processes
• Maintain runbooks, operational documentation, incident records, and shift handovers
• Coordinate with Security, Network, Windows/Linux, Storage/Backup, and Application teams
• Monitor resource utilization and identify capacity, performance, and cost optimization opportunities
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers

Benefits

• Foster a culture of innovation, collaboration, and continuous learning
• Commitment to building a diverse and inclusive workplace
• Opportunities for personal and professional growth

Company Description

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.