[Hiring] L1 System Administrator @Gruve

Role Description

We are looking for a proactive L1 System Administrator to support Windows Server, VMware virtualization and Azure/AWS infrastructure. The role is responsible for infrastructure monitoring, alert triage, routine health checks, basic troubleshooting, incident logging and timely escalation to L2/L3 teams to maintain service availability and meet operational SLAs.

Key Responsibilities

• Windows Server Operations
  • Monitor Windows Server availability, alerts, resource utilization and critical services.
  • Perform routine health checks covering CPU, memory, disk space, services and event logs.
  • Conduct basic troubleshooting for server availability, service failures and connectivity issues.
  • Log and escalate incidents related to Active Directory, DNS, DHCP and Windows services.
  • Support post-patching and post-maintenance health checks using approved procedures.
• VMware Virtualization
  • Monitor VMware ESXi, vCenter, virtual machine availability and infrastructure alerts.
  • Perform basic checks on VM status, resource utilization, host connectivity and datastore capacity.
  • Support routine VM health checks and escalate virtualization issues to L2.
  • Assist with scheduled maintenance validation and approved operational procedures.
• Cloud Operations – Azure/AWS
  • Monitor cloud virtual machines, resource health, availability and infrastructure alerts.
  • Perform basic checks for VM status, CPU, memory, disks and connectivity.
  • Validate cloud monitoring alerts and perform initial troubleshooting using approved runbooks.
  • Escalate cloud VM, access, networking and resource-related issues to L2/L3 teams.
• Operations & Service Management
  • Create, categorize, prioritize and update incident tickets in ServiceNow or equivalent ITSM tools.
  • Perform initial incident triage and follow documented troubleshooting procedures.
  • Escalate unresolved and critical incidents within defined SLAs and escalation matrices.
  • Support major incident communication, routine maintenance checks and backup status validation.
  • Maintain shift handover notes, operational checklists and incident documentation.
  • Coordinate with L2/L3, Network, Security, Storage/Backup and Application teams.
  • Follow ITIL Incident, Change and Request Management processes and ensure continuous 24x7 operational coverage.

Qualifications

• 1–3 years of experience in IT infrastructure operations, Windows Server support, infrastructure monitoring or cloud operations.
• Basic knowledge of Windows Server and Windows operating system troubleshooting.
• Familiarity with Windows services, Event Viewer, Active Directory, DNS and DHCP fundamentals.
• Basic understanding of VMware, virtual machines, ESXi and vCenter.
• Fundamental knowledge of Azure or AWS, including virtual machines, monitoring and resource utilization.
• Familiarity with CPU, memory, disk space, connectivity checks and infrastructure alerts.
• Exposure to monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of incident management, SLA compliance and escalation procedures.
• Good communication, documentation and shift handover skills.
• Willingness to work in rotational shifts in a 24x7 production support environment.

Preferred Skills & Qualifications

• Basic PowerShell scripting knowledge.
• Microsoft Azure Fundamentals (AZ-900) or AWS Cloud Practitioner certification.
• Exposure to VMware monitoring and cloud dashboards.
• Basic knowledge of patching, backup, disaster recovery and infrastructure security.
• Familiarity with ITIL processes and enterprise monitoring tools.

Benefits

• Foster a culture of innovation, collaboration, and continuous learning.
• Commitment to building a diverse and inclusive workplace.