[Hiring] L2 System Administrator @Gruve

Role Description

We are looking for a skilled L2 System Administrator to support Windows Server, VMware virtualization and cloud infrastructure across Azure/AWS environments. The role is responsible for:

• Incident resolution
• Routine administration
• Patching
• Monitoring
• Performance troubleshooting
• Security remediation
• Infrastructure lifecycle activities

The administrator will work closely with L1 operations, L3 Senior team and cross-functional teams to maintain infrastructure availability, meet SLAs and ensure consistent 24x7 service delivery.

Qualifications

• 3–6 Years of experience in enterprise infrastructure operations, Windows Server administration, VMware virtualization and Azure/AWS cloud operations.
• Global 24x7x365 support across APAC, EMEA and NLAM, including coordination and technical leadership of L1/L2 support teams.
• Strong enterprise experience in Windows Server administration.
• Hands-on expertise with Windows Server 2016/2019/2022.
• Strong VMware ESXi/vCenter administration and troubleshooting experience.
• Experience with SCCM/MECM, Microsoft Intune and Autopilot.
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP and Windows security hardening.
• Experience with OS/hypervisor patching and vulnerability remediation.
• Experience with VMware HA, DRS, vMotion, snapshots and VM lifecycle management.
• Experience with endpoint patching, compliance, software deployment and device management.
• Strong Incident, Problem and Change Management experience.
• Experience managing/mentoring L1/L2 infrastructure teams.
• Strong scripting/automation skills using PowerShell, PowerShell DSC, Python or equivalent.

Requirements

• Provide L2 support for Windows Server incidents, alerts and service requests.
• Administer and troubleshoot Windows Server 2016/2019/2022 environments.
• Execute approved OS patching, reboot activities and post-patching validation.
• Troubleshoot Active Directory, Group Policy, DNS, DHCP, services, event logs and performance issues.
• Support service accounts, certificates, IIS services and standard OS-level requests.
• Perform vulnerability remediation and security compliance activities as per approved procedures.
• Support backup verification and coordinate recovery activities with Backup teams.
• Global 24x7x365 support across APAC, EMEA and NLAM, working in a rotational shift-based, follow-the-sun operating model.
• Administer and troubleshoot VMware ESXi and vCenter environments.
• Support VM provisioning, resizing, decommissioning, snapshots and routine lifecycle activities.
• Troubleshoot VM performance, host connectivity, datastore capacity and resource utilization issues.
• Support vMotion, HA and DRS operations in accordance with approved procedures.
• Execute approved ESXi/vCenter patching and post-maintenance health checks.
• Coordinate with Storage and Backup teams for VM, datastore and infrastructure issues.
• Provide L2 operational support for Azure/AWS virtual machines and related infrastructure services.
• Monitor cloud resource health, availability, utilization and alerts.
• Troubleshoot VM connectivity, startup failures, resource utilization and operating system issues.
• Support cloud VM provisioning, resizing, patching, backup validation and lifecycle activities.
• Perform approved operational tasks involving access, security groups/NSGs, disks and network connectivity.
• Monitor resource utilization and support capacity optimization and cost-awareness activities.
• Escalate complex cloud platform, networking, identity and architecture issues to L3 or Cloud SMEs.
• Resolve incidents and service requests within defined SLAs and escalation procedures.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Support major incident restoration, disaster recovery activities and security remediation.
• Maintain runbooks, operational records, change documentation and shift handovers.
• Coordinate with L1/L3, Security, Network, Storage/Backup and Application teams.

Benefits

• At Gruve, we foster a culture of innovation, collaboration, and continuous learning.
• We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work.