[Hiring] IT Technical Analyst @EMCOR Construction Services, Inc.

Role Description

The IT Technical Analyst is responsible for providing general IT support to ECS and the local IT support groups at our 50+ Operating Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT teams as necessary, and see problems through to resolution. The Technical Analyst is also a participant in acquisition activity. This position is based in McLean, Virginia. However, candidates in other locations and meeting the requirements below may be considered.

Essential Duties & Responsibilities

• Deliver excellent support to ECS Operating Companies through exceptional customer service
• Provide guidance and support to ECS and to ECS Operating Companies
• Computer, software, printer, & mobile device inventory, setup, maintenance and management
• Endpoint patch management and monitoring for computer and server operating systems
• Manage Active Directory and Group Policy
• Backup maintenance and monitoring
• Provide end user help desk support
• Deliver relevant education and training and create documentation for non-technical users
• Ensure that Corporate SOP’s are met
• Work remotely and onsite at OpCos to perform and participate in IT projects and upgrades
• Perform other duties as assigned by the IT Support Manager
• Participate in pre- and post-acquisition activities
• Travel required up to 40% to US-based operating companies

Qualifications

• Previous experience working in an IT Support position
• CompTIA A+ or Microsoft Certifications or equivalent experience
• EDR support
• Autopilot, SCCM or similar configuration technology experience
• Ability to travel up to 40% to US-based operating companies as business needs arise
• Ability to understand and follow Corporate Security & IT policies

Requirements

• Outstanding customer service
• Strong troubleshooting skills
• Advanced knowledge of Active Directory, Users, Groups, ACLs, and Policies
• Advanced knowledge of general MS Windows Applications
• General understanding of networking concepts
• Exceptional communication skills, written and oral; capable of leading meetings in a professional manner
• Ability to work effectively independently and with technical teams as well as operational teams
• Proactive change agent skills with competent follow through
• Ability to communicate effectively at all levels

Benefits

• Compensation Range: $80,000 - $90,000
• This position is bonus eligible.