[Hiring] IT Systems Generalist @Placement International

Role Description

We are backfilling our outgoing IT role, but reshaping it rather than replacing it like‑for‑like. The position moves away from a pure on‑site helpdesk seat toward the systems, automation, cloud and security work that the IT function increasingly depends on. This is a remote role (South America preferred, for time‑zone overlap with Barcelona and cost fit), engaged as an independent contractor, working Barcelona business hours.

The profile we want is a solid‑fundamentals generalist: someone who can operate confidently across several areas rather than a deep specialist in any single one. Breadth, clean fundamentals, and a demonstrated habit of keeping their skills current matter more to us than seniority. This is a mid‑level hire — we expect gaps to be filled through on‑the‑job learning, so curiosity and self‑improvement are as important as the checklist below.

Core Responsibilities

• Google Workspace management
  • Day‑to‑day administration of our Google Workspace tenant and its subdomains.
  • License management — keep our licensing balanced against actual need: track usage, reclaim licenses from offboarded users, and flag when we're over‑ or under‑provisioned.
  • Users, aliases and groups — create and maintain user accounts, keep email aliases tidy and correct, and manage Google Groups.
  • Security investigations — support internal security work, create and run Vault Matters, and help implement and maintain SSO.
  • Onboarding / offboarding — execute existing SOPs reliably, improve those SOPs, and progressively automate the process.
• Automation
  • Grow our automation coverage — build out new automations that remove manual work.
  • Spot the opportunities — proactively identify repetitive, manual tasks for automation.
  • Keep it healthy — troubleshoot and maintain existing automations.
• Cloud / IaaS
  • Ownership of our small cloud footprint, primarily on DigitalOcean.
  • Deploy — stand up new instances as needed.
  • Troubleshoot — diagnose and resolve issues on running instances.
  • Maintain — keep instances healthy: patching, update cadence, basic hardening and housekeeping.
  • Run the environment — maintain a small DigitalOcean environment end to end.
• Containers
  • Practical, working container skills — enough to run and support our deployments.
  • Deploy containers — bring containerised services up and down reliably.
  • Small pipelines — set up and maintain simple deploy pipelines.
  • Read logs — inspect container logs to understand what's happening.
  • Use Portainer — operate our container environment through Portainer.
  • Identify issues — recognise when something is wrong and escalate deep problems.
• IT security
  • A hands‑on contributor to the company's overall security posture.
  • Improve our posture — help raise the baseline security of the company over time.
  • Educate — explain and coach colleagues on security fundamentals.
  • Identify concerns — recognise security risks and gaps as they come up.
  • Assist mitigation — help remediate issues found.
• General troubleshooting
  • Solve problems across contexts — a general troubleshooting mindset that adapts to different scenarios.
• LLM literacy
  • Use LLMs as everyday working tools.
  • Artifacts — creating and iterating on working outputs.
  • Projects — organising and reusing context.
  • Skills and agents — understanding concepts and when to use them.
  • Scheduled tasks — automating recurring work through the tool.
• Documentation
  • Write concise, usable documentation — clear enough for others on the team to follow.

Qualifications

• Google Workspace administration (users, apps, OUs, aliases)
• Automation experience (n8n, Zapier, Workato, or similar)
• Cloud / IaaS experience (DigitalOcean, AWS, GCP, or Azure)
• Docker (deploying containers, simple pipelines, troubleshooting)
• IT security fundamentals
• General troubleshooting
• Practical LLM literacy (able to build with an LLM; HITL and agent basics)
• Ability to write clear documentation
• Fluent English
• Able to work Barcelona business hours

Requirements

• Proven experience with big automations
• Spanish

Benefits

• Any depth beyond the requirements above
• Post Graduation on an IT Related Field
• HubSpot or other CRM experience
• Certifications in any of the areas above

Education

A higher‑education degree is desirable but not required. The field genuinely does not matter — strong IT people often come from non‑technical backgrounds.