[Hiring] IT Systems Administrator @Agital

Role Description

Reporting to the Director, IT, you will lead administration of SaaS applications including Microsoft 365 and Google Workspace, and you will serve as a service desk escalation point, i.e., level 2/3 support, for all core IT applications and services. The primary responsibilities of your role will be to:

• Act as the hands-on technical lead for a growing IT team in a 100% cloud-based organization.
• Perform major system migrations and consolidations internally and in coordination with external partners, to include M365 and Google Workspace migrations.
• Closely support the Director, IT and other leadership to:
  • Ensure a high level of service quality and efficiency are consistently delivered throughout the organization.
  • Further establish the corporate IT platform as a scalable and agile function throughout the business.
  • Develop and implement standards and processes for IT and Service Delivery.
  • Manage a diverse set of partners and internal stakeholders including the MSP.
  • Manage cyber risk and secure the organization by integrating effective cybersecurity controls into the delivery of IT services.
  • Deliver various M&A and growth-related initiatives as needed.

What You'll Do:

• Manage and administer day-to-day IT systems and cloud apps including:
  • M365, Google Workspace, and other common business and collaboration tools (Adobe, DocuSign, ClickUp, etc.).
  • Identity management (Azure).
  • Core business applications (Hubspot, Salesforce, Netsuite), as needed.
  • Cloud infrastructure (email routing, domain names, and DNS).
• Execute key IT and Cyber projects such as cloud tenant migrations, rebrands, and implementation of new cyber controls.
• Support the front-line service delivery team in addressing escalated support issues, acting as their primary point of escalation.
• Closely support the Director, IT and other leadership to:
  • Define key processes and SOPs ensuring efficient IT operations and world-class employee experience, e.g. employee onboarding, offboarding, and IT support.
  • Track and manage IT hardware and software assets.
  • Ensure a high level of quality and employee satisfaction.
  • Manage IT and division vendor contracts, ensuring licenses and subscriptions are right-sized and spend is in line with usage and budget.
  • Facilitate change management through effective planning, communication, and project/task management.

Qualifications

• Excellent critical thinking and problem-solving skills with ability to ask the right questions to diagnose and resolve technical problems.
• A tactical mindset, i.e., plan, test, pilot, validate, deploy thought process ensuring quality results.
• Familiarity with an outsourced IT operating model and/or MSPs.
• An awareness of IT and cyber risk tolerances and how these align with and are supportive of broader business objectives.
• Excellent written and verbal communication skills.
• Leadership aspirations.
• High level of personal integrity and ethics, and ability to professionally handle confidential matters and show an appropriate level of judgment and maturity.
• A strong ability and willingness to adapt to and facilitate change with the organization.

Requirements

• BS/BA in IT, Information Systems, or related field.
• 5+ years previous work experience in IT administration or end-user support.
• Extensive experience with Microsoft 365 and Google Workspace including hands-on configuration and administration of these platforms.
• This must include the use of either Microsoft 365 PowerShell Modules or GAM.
• Extensive experience managing or supporting cloud/SaaS apps for employee productivity, collaboration, and work management (examples Adobe, Atlassian tools, Clickup, Monday.com, Slack, Zoom).
• Detailed understanding and experience implementing technical controls for hardware, cloud services, email, and identity management services (examples Azure/Entra ID, SSO, SCIM, Google Identity, SSO, SCIM).
• Working knowledge of IT service management concepts and frameworks such as ITIL.
• Working knowledge of cybersecurity detective and preventative controls for information and data protection.
• Conceptual knowledge of privacy and compliance rules and regulations.
• Certifications including Microsoft, Azure, Google, ITIL, CompTIA preferred.

Benefits

• Competitive compensation
• Flexible work environment
• Medical, dental, and vision insurance
• Unlimited paid time off
• 401(k) with company match
• Company-paid life and disability insurance
• Paid parental leave
• A collaborative culture with autonomy and ownership
• Employee wellness programs and additional perks