[Hiring] IT System Administrator – AI @UserTesting

Role Description

We are seeking a highly skilled and proactive IT System Administrator with deep expertise in IT systems and a strong working knowledge of AI tooling and infrastructure. This role sits at the intersection of traditional enterprise IT administration and the rapidly evolving AI enablement space. You will play a hands-on IC role in deploying and maintaining the AI tools, agents, and infrastructure that support UserTesting’s broader AI initiatives, along with other more traditional IT responsibilities. Target ratio is a 80/20 split of AI “building” vs Traditional SysAdmin work.

Key Responsibilities

• AI Enablement & Infrastructure
  • Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources.
  • Enable and manage AI features within existing SaaS platforms (e.g., Atlassian Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini).
  • Provision and support AI agent infrastructure: service accounts, API key management, permissions scoping, rate limit monitoring, and access auditing.
  • Support the deployment and lifecycle management of AI solutions.
  • Maintain documentation for all AI integrations, including architecture diagrams, access maps, runbooks, and troubleshooting guides.
  • Stay current on the AI tooling ecosystem and proactively identify tools or integrations that could benefit the IT team or the broader organization.
• System Administration and Maintenance
  • Support the administration of UserTesting’s IT systems and SaaS toolset across the organization.
  • Become a subject matter expert for AI-enabled platforms, integrations, and supporting infrastructure.
  • Maintain assigned platforms through onboarding, offboarding, access management, feature rollouts, system cleanups, and lifecycle reviews.
  • Identify, prioritize, and address technical debt across IT systems, workflows, and integrations.
  • Partner with other IT System Administrators to improve reliability, automation, documentation, and supportability.
• Support & Collaboration
  • Act as an escalation point for complex ITSM issues for the IT support team.
  • Collaborate with cross-functional teams (Security, People Ops, Engineering, etc) to improve onboarding/offboarding, lifecycle processes, and AI tool adoption.
  • Document procedures, system changes, and troubleshooting workflows.

Role Requirements

• Able to work Monday through Friday in the US Eastern or Central time zones.
• 5+ years of experience with enterprise IT systems in a system administrator capacity.
• Hands-on experience with MCP server setup and management, AI agent deployment, AI feature configuration within enterprise SaaS tools.
• Familiarity with scripting & automation technologies in Python and/or Bash, with working knowledge of Git for version control and JSON/YAML for config and API work.
• Familiarity with containerization (Docker), including running and troubleshooting containerized services.
• Familiarity with API-based integrations — managing keys, scoping permissions, reading docs, and troubleshooting connectivity issues.
• Ability to work in a Kanban-style environment, managing due dates, new tasks, and tech debt effectively.
• Ability to train and mentor IT Support staff on ITSM practices as they apply to your role and function.
• Familiarity with IDP tools like Okta, as well as the concepts of OAuth and SSO from an IT perspective.
• Certifications in AI platforms are a plus (e.g., AWS, Google Cloud, Anthropic), but demonstrated hands-on experience is valued more highly.
• Ability to learn in a constantly shifting environment.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [email protected].

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.