[Hiring] IT Support Technician @Systems Solutions of Paducah

Role Description

We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position:

• Based in Systems Solutions’ Paducah, KY office
• Remote position for candidates residing within approximately 30 miles of McLeansboro, IL

Essential duties and skills include:

• Strong Customer Service Skills
• Providing Level 1 and Level 2 Remote and Onsite technical support to clients
• Works effectively within a team structure
• Can effectively implement and provide support for business-class hardware/software
• Work within a ticketing system and maintain a ticket queue
• Maintain thorough, accurate, and up-to-date client documentation
• Maintain up-to-date records of work performed on trouble tickets
• Maintain a high level of customer satisfaction
• Communicate effectively with users to provide updates on trouble tickets
• Maintain appropriate industry skills and certifications

Qualifications

• 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
• Knowledge of basic networking principles (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associates or Bachelor's degree in a technology-related field
• 1-3 years customer service experience

Requirements

• Salary: $20-30/hour, depending on experience

Benefits

• Generous PTO
• 401k
• Health insurance
• Disability
• Life insurance
• Company car
• Other benefits