[Hiring] IT Support Technician @New Charter Technologies

Role Description

We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position:

• Based in Systems Solutions’ Paducah, KY office.
• Remote position for candidates residing within approximately 30 miles of McLeansboro, IL.

Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.

Essential duties and skills include:

• Strong Customer Service Skills
• Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
• Works effectively within a team structure.
• Can effectively implement and provide support for business-class hardware/software.
• Work within a ticketing system and maintain a ticket queue.
• Maintain thorough, accurate, and up-to-date client documentation.
• Maintain up-to-date records of work performed on trouble tickets.
• Maintain a high level of customer satisfaction.
• Communicate effectively with users to provide updates on trouble tickets.
• Maintain appropriate industry skills and certifications.

Qualifications

• 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience
• Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
• Knowledge of basic networking principles (TCPIP, DNS, DHCP, LAN/WAN)
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
• Basic Apple, Mac OS, and iOS troubleshooting experience a plus
• Demonstrable ability to quickly learn and support various business applications
• An Associates or Bachelor's degree in a technology-related field
• 1-3 years customer service experience

Requirements

• Salary: $20-30/hour, depending on experience

Benefits

• Generous PTO
• 401k
• Health insurance
• Disability
• Life insurance
• Company car
• Other benefits