[Hiring] IT Support Specialist @Treantly

Role Description

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

Core Responsibilities

• Infrastructure & Network
  • Monitor and support network and infrastructure stability.
  • Coordinate with Lanworks on firewall and server issues.
  • Escalate complex incidents as needed.
• Server & Systems
  • Support Domain Controller administration.
  • Maintain File Server, Database Server, and Remote Desktop systems.
  • Perform routine system monitoring and maintenance.
• Microsoft 365 & Collaboration
  • Manage Microsoft 365 users, licenses, and SharePoint access.
  • Coordinate licensing requests with IT Weapons Inc.
• Applications & Internal Systems
  • Provide daily support for MedaPlus and Bos+.
  • Troubleshoot C# and legacy Visual FoxPro components.
  • Resolve production issues during business hours.
• Telecommunications & Office Systems
  • Support telecom systems and office hardware.
  • Coordinate printer and fax services with vendors.
• Technical Support
  • Provide user support for hardware, software, and internet issues.
  • Escalate high-impact issues when necessary.
• IT Onboarding & Offboarding
  • Execute setup and removal of user accounts, devices, and access.
  • Follow documented security procedures.

Qualifications

• 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
• Strong experience in:
  • Network and server administration
  • Virtualized server environments
  • Microsoft 365 administration
  • Firewall and security support
  • Coding and programming experience, including C#, with ability to troubleshoot production environments.
  • Experience supporting legacy systems in live environments.
  • Strong coordination experience working with external IT vendors.
• Fluent in spoken and written English with clear communication skills.
• Strong troubleshooting mindset with the ability to respond quickly to operational issues.

Benefits

• Opportunities for growth and advancement
• Competitive compensation package, including HMO
• Paid time off, including US holidays and vacation
• Full-time (40 hours per week)
• Remote (Philippines-based)