[Hiring] IT Support Specialist @Everest Clinical Research

Role Description

To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as an IT Support Specialist working remotely (or in office).

• Resolve various technical support tickets submitted through the ServiceNow Helpdesk portal for operations; perform tasks in a timely manner to ensure all Everest employees can work efficiently.
• Configure and deploy laptops to Everest employees.
• Provide access administration for Windows/Unix/secure File Transfer Protocol (sFTP) user accounts and permissions.
• Perform patch management: ensure that all critical security, system patches, and service packs have been applied.
• Perform log management and review: periodic review of system and backup logs.
• Perform asset and inventory management.
• Maintain various office equipment, such as printers, fax machines, and photocopiers, to minimize any delay of production.
• Develop various software/hardware installation and procedural documents for Information Technology department reference.
• Conduct Information Technology research and development to constantly improve the Information Technology standard within Everest.

Qualifications

• A university degree or college diploma in computer science or information technology with up to 2 years of IT support experience.
• Understanding of clinical trials, management of cloud infrastructure, and VMware experience are of benefit to the position.
• Education or experience must demonstrate the ability to work independently.

Benefits

• Robust benefits package to support your health, well-being, and growth, including medical, dental, and vision coverage.
• Life & AD&D insurance.
• Short- and long-term disability.
• Tuition reimbursement.
• Fitness reimbursement.
• Employee assistance program (EAP).
• Pension plan.
• Generous paid time off and sick leave.
• Opportunity to earn a performance-based bonus.

Company Description

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries.

Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO.

Everest is known in the industry for its high-quality deliverables, superior customer service, and flexibility in meeting clients’ needs.