[Hiring] IT Support Specialist @Attain

Role Description

For a 3-month engagement to help with tickets and general support tasks.

• Administer and improve Microsoft Intune, Jamf Pro, Microsoft Entra ID, and core Microsoft 365 services.
• Manage device enrollment, configuration profiles, compliance policies, application deployment, patching, and endpoint lifecycle activities.
• Troubleshoot Windows, macOS, authentication, access, application, and policy issues.
• Review and improve Conditional Access, role assignments, device-based access, and least-privilege controls.
• Develop PowerShell scripts and automation to reduce manual administration and remediate recurring issues.
• Perform root-cause analysis and implement long-term fixes for recurring platform issues.
• Maintain technical documentation and provide knowledge transfer to the internal IT team.

Qualifications

• Strong hands-on experience with Microsoft Intune and Jamf Pro.
• Experience administering Microsoft Entra ID and Microsoft 365.
• Strong PowerShell scripting and automation skills.
• Experience managing Windows and macOS devices in a cloud-first environment.
• Experience with application deployment, patching, device compliance, and configuration management.
• Strong understanding of Zero Trust, least privilege, Conditional Access, and role-based access control.
• Strong troubleshooting, documentation, communication, and ownership skills.
• Ability to work independently and manage multiple technical priorities.

Requirements

• Work Timing - 7:30pm IST to 4:30 am IST.

Benefits

• Physical Demands:
• Primarily performs work in a seated position for prolonged periods.
• Frequently uses hands, fingers, and wrists for typing, mouse use, and other computer-related tasks.
• Frequently views a computer screen for extended periods.
• Occasionally stands, walks, reaches, bends, or moves about a home office.
• Requires the ability to communicate effectively by phone, video conference, and email.