[Hiring] IT Support & Logistics Specialist @Proper

Role Description

We are looking for an IT Support & Logistics Specialist to support our growing, geographically distributed team by combining hands-on IT support with IT asset and logistics coordination. This role sits at the intersection of IT operations, employee support, and equipment management.

• Prepare and configure devices for new joiners.
• Coordinate IT onboarding and offboarding.
• Maintain accurate inventories of equipment and peripherals.
• Manage shipments, returns, and communications with external vendors and shipping companies.

The ideal candidate is organized, proactive, service-oriented, and comfortable managing multiple operational tasks independently. They should have a solid foundation in IT support, experience troubleshooting common hardware and software issues, and the ability to communicate in English at a B1+ level. This is a fully remote position based in Mexico.

Qualifications

• 1+ years of professional experience in IT support, help desk, IT operations, or a related position.
• Experience handling day-to-day IT requests and coordinating operational tasks independently.
• A degree or technical qualification in Information Technology, Computer Systems, Computer Science, or a related field is preferred but not mandatory.

Requirements

• IT support fundamentals: at least 1 year of experience in IT support, IT operations, help desk, or a similar role.
• IT asset and inventory management: experience tracking company devices, peripherals, assignments, serial numbers, equipment status, and returns.
• IT onboarding and offboarding: experience preparing equipment for new employees and coordinating the recovery of company assets from departing employees.
• Logistics and vendor coordination: ability to coordinate shipments, collections, deliveries, and returns with shipping providers and external vendors.
• Operating system and device support: familiarity with Windows and basic macOS troubleshooting, Google Workspace, identity management, and employee account provisioning.
• Organization and documentation: ability to maintain accurate records, follow checklists, track outstanding requests, and document processes consistently.
• Communication skills: professional proficiency in Spanish and at least B1-level English.
• Familiarity with ticketing systems, SaaS applications, remote support tools, and asset management or device management platforms.

Benefits

• Fully remote position.
• Opportunity to work with a geographically distributed team.

Company Description

Proper AI is an AI-first accounting service built for property managers and real estate operators. By combining automation, technology, and a global team of accounting experts, we deliver faster, more accurate financial operations at scale.