[Hiring] IT Support Level 3 @Freelance Latin America

Role Description

We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is ideal for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments.

• Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments.
• Install, configure, and maintain Windows Server and other server platforms.
• Develop and maintain automation scripts using programming languages to streamline IT operations.
• Analyze and compare IT solutions to recommend the best technologies for customer environments.
• Optimize and scale hardware and software infrastructure.
• Install, configure, and maintain email services, DNS, and related network services.
• Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl.
• Install, configure, and maintain remote access and remote management solutions such as ConnectWise and Datto.
• Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies.
• Create and maintain technical documentation and knowledge base articles using documentation platforms.
• Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise.
• Deliver exceptional customer service while resolving technical issues efficiently.
• Continuously evaluate and improve existing systems, applications, and IT services.

Qualifications

• Proven experience providing Level 3 IT support in complex technical environments.
• Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS.
• Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems.
• Experience with remote software deployment and endpoint management.
• Solid understanding of networking concepts, including TCP/IP, DNS, and local network administration.
• Experience administering email filtering, IT security tools, firewalls, VPNs, backups, and virtualization platforms.
• Strong knowledge of cloud infrastructure and server administration.
• Experience using scripting or programming languages to automate administrative tasks.
• Experience working with ticketing systems and technical documentation platforms.
• Excellent customer service, communication, and problem-solving skills.
• Relevant technical certifications are highly valued.

Requirements

• Schedule: Monday through Friday | 8:30 AM – 5:00 PM | Eastern Time (GMT -5:00) – US & Canada, Bogotá, Lima
• Fully remote work environment
• Stable, long-term collaboration
• Clear scope of responsibilities and structured workflows
• Training and onboarding support
• Opportunity to work with international teams
• Exposure to modern tools and professional processes
• Supportive and collaborative work culture
• Opportunity for skill development and career growth

Benefits

• Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
• You’ll follow the client’s company guidelines, communication practices, and workflows, ensuring seamless collaboration.
• Your performance will be measured to ensure alignment with client expectations and project objectives.
• You might need to complete training to fully understand your role, tools, and client processes.
• Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results.

Company Description

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

• Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.