[Hiring] Tier 2 Support Specialist @Numeral

Role Description

Numeral automates sales tax compliance for e-commerce and SaaS businesses: registrations, calculations, filings, and remittance. Tier 2 is where the trickier tax questions come in, like a filing discrepancy, a state notice a customer is trying to make sense of, a calculation that doesn't match their books, or a registration waiting on a state's system.

Sales tax is a complex, detailed domain, and getting it right matters a lot to our customers. There are two great paths into this role: you already know sales tax, or you've built deep expertise in another complex area and are excited to do it again here. Some of our strongest teammates started with no tax background and became the people everyone turns to. What they shared was a solid support foundation, careful research habits, and real curiosity about mastering a challenging subject.

What you'll do:

• Own the hard cases, start to finish.
• Filing discrepancies, state notices, stuck registrations, refund claims: you'll take them from "something's wrong" to resolved.
• Find the real answer, then make it findable.
• Be the calm voice on the other end.
• Bridge support and product.
• Make the whole team sharper.

Qualifications

• One of the following (required):
• A tax background: 2+ years of hands-on US sales tax (or VAT/indirect tax) compliance work.
• Deep expertise in another complex field: 5+ years in customer support or customer-facing technical roles.
• Plus (required):
• Strong research habits: you check primary sources and can show your work.
• Experience supporting a SaaS product in a customer-facing role.
• Comfort digging into data with SQL or similar query/log tools.
• Excellent written English: you can explain a hard problem to a non-technical customer.
• Nice to haves:
• Experience with tax software or compliance platforms.
• Experience using state and local GIS/jurisdiction databases to determine rates.
• Startup experience, or a track record of building processes instead of just inheriting them.

Benefits

• Competitive salary and equity - you'll share directly in the company's success.
• Full medical, dental, and vision coverage.
• Wellness perks like Headspace and the Peloton One App.
• 401(k) to help you build long-term financial security.
• Lunch and snacks when you're in the office.
• Regular team offsites and company events as we grow.
• A culture built on ownership - your work matters and people will see it!

Company Description

At Numeral, we're building the future of tax by bringing together AI agents, human expertise, and global compliance. We’re the largest and fastest-growing AI-native tax solution. Today, we serve more than 3,500 global businesses, including companies like Supabase, Eight Sleep, and Graza. We’ve grown quickly across our core e-commerce and software segments, more than tripled our revenue every year, and expanded into new industries, including manufacturing, distribution, and wholesale.

Numeral has raised over $157M from Insight Partners, Salesforce Ventures, Benchmark, Mayfield, Y Combinator, and many others.