[Hiring] IT Support Engineer @Ciklum

Role Description

Ciklum is looking for an IT Support Engineer to join our team full-time in Ukraine. As an IT Support Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. The project is a credential management software package that solves several interconnected tasks that are important for customers of medium and large businesses:

• Ensuring that only certain users have access to company data and technological resources.
• Compliance with legal requirements in the field of data protection.

Responsibilities

• Respond to customers' requests in a quick and efficient manner.
• Service Desk management.
• Understand and analyze customers' problems, finding appropriate and acceptable solutions.
• Help to solve most problems directly; otherwise escalate the issues through our ticket system to developers and the next support level.
• Check the status of the problem until it is solved.
• Help develop and implement web-based support initiatives including knowledge bases, technical and modeling techniques, and documentation.
• Update the documentation.
• Email, voice, and conference communication with customers.
• Ongoing tasks completion whilst meeting set deadlines.

Qualifications

• Basic technical background (Basic IT education, courses will be a plus).
• Familiarity with Active Directory, Exchange Server, SQL Server, Windows Server.
• Experienced user in PC-based computer systems.
• Excellent English, both written and spoken skills are required.
• Service-oriented with a desire to help people.
• Detail-oriented, reliable, stress-resistant.
• Responsible, initiative, multitasking is a must.
• Strong ability to research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Understanding of standard support procedures for proper reporting, escalation, and follow-up is a MUST.
• Meet deadlines precisely.

Requirements

• Shift work (morning-day, day-evening, evening-night).
• Able to plan your own time.

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment.
• Growth focus: Take on large-scale projects with a global impact and expand your expertise.
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications.
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies.
• Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice.
• Care: Company-paid medical insurance, mental health support, and financial & legal consultations.