[Hiring] IT Support Engineer @Prime System Solutions

Role Description

We are looking for an IT Support Engineer with hands-on experience in Microsoft technologies and end-user troubleshooting. The ideal candidate should have a good understanding of Microsoft 365, Active Directory, Azure, Exchange Online, and basic networking, along with the ability to troubleshoot printer and general desktop issues.

Key Responsibilities

• Provide technical support for end users and troubleshoot hardware/software issues.
• Troubleshoot and administer Microsoft 365 applications and services.
• Perform basic administration and troubleshooting of Active Directory.
• Assist with Azure user, access, and configuration-related issues.
• Troubleshoot Exchange Online issues, including mail flow, Outlook, and mailbox-related problems.
• Diagnose and resolve printer and printing-related issues.
• Perform basic network troubleshooting, including connectivity, DNS, DHCP, TCP/IP, and Wi-Fi issues.
• Troubleshoot Windows operating system and common application issues.
• Escalate complex technical issues to the appropriate technical team when required.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Qualifications

• 1–3 years in an IT Support, Service Desk, Desktop Support, or similar role.

Requirements

• Hands-on experience with Microsoft 365.
• Working knowledge of Active Directory.
• Basic knowledge of Microsoft Azure.
• Experience with Exchange Online.
• Strong troubleshooting skills for printers and end-user devices.
• Basic understanding of networking and network troubleshooting.
• Good communication and customer-service skills.
• Ability to diagnose issues systematically and work independently.