[Hiring] IT Support & Desktop Support Roles @OmegaHires

Role Description

We are seeking motivated IT professionals for various IT support and desktop support roles. These positions involve:

• Providing hands-on technical assistance to employees
• Troubleshooting hardware and software issues
• Managing service desk requests

Candidates will work in a dynamic environment, supporting a range of technologies including Windows systems and Microsoft 365 applications. The roles are contract-based and offer the flexibility of remote work, allowing you to contribute to a variety of projects while enhancing your technical skills.

Qualifications

• 1+ years of experience in IT support or desktop support roles
• Strong understanding of Windows operating systems
• Experience with troubleshooting hardware and software issues
• Familiarity with Microsoft 365 applications
• Ability to manage service desk tickets effectively
• Excellent customer service and communication skills
• Experience with Active Directory user management
• Technical school certification or equivalent experience preferred

Requirements

• Experience with remote support tools
• Knowledge of networking concepts
• Familiarity with ticketing systems like ServiceNow

Benefits

• Flexible remote work
• Opportunity to enhance technical skills