[Hiring] IT Support Analyst @Blue Cloud

Role Description

Blue Cloud is now hiring for the position of IT Support Analyst - Remote. You will be part of a mission-driven company specializing in pediatric Ambulatory Surgery, working with a close-knit clinical team.

• Logs incidents and requests accurately.
• Provides first line investigation and diagnosis of incidents and requests.
• Troubleshoots moderate to complex issues and requests as they relate to client technologies.
• Troubleshoots the cause of problems, not just the symptoms, acting to prevent problems from recurring.
• Resolves issues in the prescribed time limits; otherwise escalates to appropriate level 2 personnel.
• Participates in efforts to continuously improve Level 1 performance in various areas.
• Adheres to corporate policies and defined service level agreements.
• Helps to maintain a knowledgebase by documenting known errors, workarounds, and procedures.
• Reports status, issues, and timelines to management staff for critical issues being worked.
• Provides coverage for all modes of communication: telephone, chat, e-mail or other methods as necessary.
• Participates in required training for both technical and interpersonal skills.

Qualifications

• High School Diploma or Equivalent.
• Solid working knowledge of the Windows Operating System, including but not limited to Windows 10 and 11.
• Basic understanding of networking and server technologies.
• Excellent communication skills, both written and oral.
• Superior problem solving and troubleshooting skills.
• Thorough documenting and organizational skills.

Requirements

• Previous IT Call Center Experience (preferred).
• Experience with Office 365 (preferred).
• College Degree preferred, but experience will substitute.

Benefits

• Medical, vision, and dental insurance.
• Flexible Spending and Health Savings Accounts.
• PTO (paid time off).
• Short and long-term disability.
• 401K.
• No on call, no holidays, no weekends.