[Hiring] IT Support Admin @Elastic

Role Description

As an IT Support Admin, you'll play a key role in ensuring our technology runs smoothly and efficiently, and you'll be the go-to person for troubleshooting and resolving everyday tech issues that support our team’s productivity. This position allows you to engage in a variety of tasks, from maintaining systems to assisting colleagues with tech-related queries, all while working in a collaborative environment where your input is valued. If you enjoy problem-solving and have a keen interest in technology, this could be a great fit for you.

What You Will Be Doing

• Respond to technical support requests from team members and diagnose hardware and software issues.
• Provide timely solutions and assist in training users on new technologies and tools.
• Document all support inquiries and resolutions.
• Manage the office network and peripherals.
• Collaborate with vendors for hardware procurement.
• Monitor system performance and address potential issues promptly.
• Analyze system logs to detect errors and irregularities.
• Document any configuration changes and maintain an inventory of hardware components and software licenses.
• Identify and resolve network connectivity issues promptly.
• Configure and test network devices while performing regular assessments of network performance.
• Implement and manage security protocols to protect the network.
• Collaborate with external vendors to enhance network capabilities.
• Assist users in troubleshooting software issues and provide guidance on best practices for effective software usage.
• Facilitate onboarding by educating new team members on IT tools.
• Communicate important updates regarding technology systems.
• Gather user feedback to enhance IT services and support processes.

Qualifications

• Associate degree in Information Technology or related field.
• 2+ years with technical support roles.
• 1+ years with network configuration and administration.
• 2+ years with troubleshooting hardware and software.
• Experience with hardware troubleshooting and repair.
• Proficiency in operating systems, including Windows and macOS.
• Familiarity with network configuration and management tools.
• Knowledge of security protocols and firewall management.
• Experience with inventory management for hardware and software.
• Ability to analyze system logs for performance issues.
• Hands-on experience with common office peripherals (printers, scanners, etc.).
• Experience with documentation and user training for software tools.
• Proficiency in using ticketing systems for technical support requests.

Benefits

• Competitive pay based on the work you do here and not your previous salary.
• Health coverage for you and your family in many locations.
• Ability to craft your calendar with flexible locations and schedules for many roles.
• Generous number of vacation days each year.
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service.
• Up to 40 hours each year to use toward volunteer projects you love.
• Embracing parenthood with minimum of 16 weeks of parental leave.