[Hiring] IT Services Administrator @CMHWorks, LLC

Role Description

CMHWorks is seeking a part-time IT Services Administrator to manage its service desk and day-to-day IT operations. This position supports internal staff and clients across Microsoft 365, user access, endpoints, security tools, business systems, and managed WordPress websites.

• Manage the Jira Service Management queue and meet established response and resolution targets.
• Resolve account, software, email, endpoint, website, and access issues for employees and clients.
• Administer Jira, Confluence, Tempo, Microsoft 365, Entra ID, GitHub, AWS IAM, and related business systems.
• Complete employee onboarding, access changes, and offboarding, including account, license, MFA, hardware, and application access.
• Provision, support, ship, recover, and troubleshoot Windows and macOS devices.
• Support Outlook, Teams, mobile email, VoIP, and other workplace applications.
• Maintain RMM, endpoint security, email security, monitoring, and vulnerability-management tools.
• Respond to phishing, compromised accounts, security alerts, and vendor advisories.
• Maintain managed WordPress websites, including backups, staging tests, core and plugin updates, vulnerability remediation, and rollback.
• Troubleshoot DNS and email-delivery issues involving SPF, DKIM, DMARC, reputation, and blocklists.
• Prepare and document change requests for work affecting production client environments.
• Configure, monitor, maintain, and improve hosted and third-party services.
• Automate recurring administrative and deployment tasks where practical.
• Maintain accurate access records, ticket notes, runbooks, and onboarding procedures.

Qualifications

• At least three years of experience in IT operations, systems administration, or service-desk management.
• Hands-on Microsoft 365 and Entra ID administration experience.
• Experience administering user access in AWS IAM and GitHub.
• Windows and macOS provisioning and troubleshooting experience.
• Experience maintaining WordPress websites in a managed-hosting environment.
• Familiarity with system monitoring, endpoint management, and security tools.
• Ability to manage a ticket queue independently and communicate clearly with non-technical employees and clients.
• Strong troubleshooting, security, documentation, and time-management skills.
• Dependable availability during agreed US business hours.
• Bachelor’s degree in computer science or a related field, or equivalent practical experience.

Preferred Qualifications

• Jira Service Management, Confluence, and Tempo administration.
• PowerShell or other scripting and task-automation experience.
• DNS and email-deliverability troubleshooting.
• RMM or EDR deployment and administration.
• Configuration-management experience.
• VoIP or cloud phone-system administration.
• Security-awareness or phishing-simulation program administration.
• Relevant Microsoft certification.

Requirements

• Part-Time commitment.
• Remote; must be located in the DC–Maryland–Virginia area and available during agreed US business hours.
• Engagement as an hourly independent contractor; direct applicants only—no agencies.
• Experience Level: Mid-Senior.