[Hiring] Vehicle Services Administrator @Crawford & Company

Role Description

Ready to Keep Vehicle Claims Moving Efficiently? Be the Operational Expert Behind Exceptional Customer Service! Join Us as a Vehicle Services Administrator – Remote. Work Anywhere in the US!

• Keep Claims on Track: Enter and monitor vehicle claims received through multiple channels, ensuring accuracy and timely processing.
• Support Clients & Customers: Provide exceptional service to clients, insureds, and claimants while serving as a key point of contact.
• Drive Operational Excellence: Manage assignment queues, reassign files as needed, and resolve transmission and workflow issues.
• Ensure Billing Accuracy: Process invoice approvals, corrections, and routing while adhering to client-specific requirements and procedures.

As a Vehicle Services Administrator, your attention to detail, organizational skills, and customer-focused mindset will play a critical role in ensuring claims are handled efficiently and accurately from start to finish.

We're seeking professionals who thrive in a fast-paced environment, enjoy multitasking, and are committed to delivering exceptional service while supporting operational success.

This is your chance to be part of the One Crawford family —where your expertise drives meaningful impact.

Ready to support critical claims operations and make a difference every day? Apply today and help us restore lives!

• Provide administrative support for the claim administration process.
• Enter new claims into the Vehicle Services applications, claims are received via phone, email, web, client applications and fax - referring to client database for specific instructions.
• Monitor assignment queue for new claims entered directly by clients.
• Use clients' application to obtain claim information and update clients with our field staff information.
• Monitor queue for rejected files by field staff and reassign as directed by Regional Product Managers.
• Provide customer service to clients, insureds, claimants, etc.
• Escalate calls as necessary to other parties for resolution.
• Process invoice approval and review, confirm billing based on Non Sisdat client instructions.
• Ensure correct routing of invoices approved via manual approval process.
• Ensure correct documents are attached where appropriate.
• Process invoice corrections when needed.
• Monitor and resolve transmission queue errors.
• Assist management with reports or provide reports as needed.
• Perform other duties as needed.

Qualifications

• High school diploma; GED or the equivalent combination of education and experience.
• At least one year of prior administrative experience working in an office setting is required; preferably in the insurance industry.
• Knowledge of V-Tech application preferred.
• Good typing and 10 key skills.
• Strong computer skills along with a strong competency in Excel.
• Good telephone communication skills.
• Must possess strong customer service skills.
• Ability to operate standard business machines such as calculator, fax machine, copier machine, and computer.
• Must complete continuing education requirements as outlined by Crawford Educational Services.

Benefits

• Competitive base pay.
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• Medical, Dental and Vision Plans.
• Prescription Drugs.
• HSA, HRA, and FSA Accounts.
• Paid Holidays, Vacation and Sick Leave.
• 401(k) Retirement Plan.
• Tuition Assistance.
• Paid Parental Leave.
• Supplemental Health Benefits.
• Enhanced Mental Health Support.
• Virtual Physical Therapy.
• Caregiving Services.
• Life Assistance Program.