[Hiring] IT Service Desk Agent @Lookers

Role Description

We are looking for a 1st line IT Service Desk Agent to join our busy and innovative team. This is an exciting opportunity for someone searching for their first IT role, or an experienced 1st Line Agent looking for a new challenge with an industry leader.

• Provide a seamless customer experience and ensure that we continually surpass customer expectations.
• Ensure all incidents are handled in accordance with the SLA.
• Ensure all incidents are handled in accordance with the company's KPIs.
• Work collaboratively with the team.

Qualifications

• Previous demonstrable experience working in a busy environment.
• A passion for providing exceptional customer service.

Requirements

• Understanding of MS 365, Entra, and Active Directory (desirable experience).

Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business.
• Generous annual leave that increases with your length of service.
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers to help cover vision care needs.
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing.
• Dental insurance for everyday dental care and unexpected treatments.
• Optional critical illness cover for peace of mind during life's most challenging moments.
• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app.
• Free will writing services to help plan for the future.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships to support an active lifestyle.
• Travel insurance to help you explore with confidence.
• Access to home and technology vouchers.
• bYond card and a wide range of exclusive retail and lifestyle discounts.