[Hiring] IT Platform Administrator @Excellus BCBS

Role Description

The IT Platform Administrator acts as a liaison between the business and technical resources by ensuring the availability and successful operation of applications for users. This individual will demonstrate a high-level of responsibility and consistency by timely monitoring, responding, and troubleshooting of incidents, installing, upgrading, and maintaining application currency. This position will work to identify functionality to empower users through self-service and automation of relevant tasks. In addition to operating as application support, the IT Platform Administrator will perform periodic audits and maintain application compliance. The Administrator also frequently interacts with multiple departments to advocate for stakeholders' and platform best interests.

Qualifications

• Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required.
• Prior professional, internship, or co-op in enterprise-scale platforms preferred.
• Basic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques.
• Basic knowledge of relevant operating systems (linux and/or windows).
• Basic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others).
• Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others).
• Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
• Basic knowledge with monitoring tools, load balancers, and high availability architectures and strategies.
• Basic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management.
• Basic skills in quality principles especially root cause analysis and technical problem-solving.
• Basic knowledge of source control processes & tools.
• Basic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies.
• Intermediate communication skills, written and verbal, across multiple communication channels.
• Intermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload.

Requirements

• Level I Accountabilities:
• Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems.
• Conducts testing, systems troubleshooting, performance optimization and maintenance of applications.
• Monitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications.
• Performs and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies.
• Closely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis.
• Leverages the organization’s support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions.
• Prepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams.
• Participates in on-call production support rotation, including off-hours.
• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
• Regular and reliable attendance is expected and required.
• Performs other functions as assigned by management.
• Level II Accountabilities:
• Proactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities.
• Acts as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary.
• Coordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems’, and stakeholders’ needs.
• Identifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security.
• Level III Accountabilities:
• Acts as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experienced team members in the functionality of the job.
• Participates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution.
• Researches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction.
• Initiates and leads meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Develops training, communication, process documentation and facilitates presentations.
• Level IV Accountabilities:
• Acts as trusted advisor to the leadership team.
• Leads business critical project efforts for applications. Emphasizes technology cost optimization when designing and recommending new solutions.
• Provides mentorship to technical staff at all levels in their technical area(s) of expertise.
• Leads internal strategic efforts and is seen as a trusted advisor with peers.

Benefits

• Compensation Range(s):
• Level I - 60,410 - 84,000
• Level II - 60,410 - 106,929
• Level III - 79,068 - 142,322
• Level IV - 87,766 - 157,978
• The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity.
• The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.
• Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis.

Physical Requirements

• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.
• Ability to work in a home office for continuous periods of time for business continuity. Participates in on-call production support rotation, including off-hours.